Experience

ACCES I/O Products, Inc.
• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee
• Technical Support

  • 2011 - Present


Kontron America

• Standard Systems and I/O Product Manager

  • Feb 2008 - Feb 2009

  Cut standard system costs and lead times.Created 17 Rackmount PC system configurations using Quotewerks and SAP, increasing order accuracy and reducing order and maintenance time. Released three 2U Rackmount systems & one 4U Rackmount system within a year.2 years Product Management- Standard 19" Rackmount PCs, I/O & Communications and PC Peripherals. 13 years Industrial PC Support: All aspects of PC hardware, software, I/O cards and peripherals - Over the Phone, onsite & 24/7 Support: troubleshoot, duplicate, resolve, and repair.Created & presented product trainings for Sales, Support and Distributors.Training & Test procedure creation for the Tech Support and Repair Dept.Trained all new Support, Sales & Repair employees.Knowledgeable in the following:Oscilloscope, Logic Analyzer, Voltmeter, Power SuppliesTest Fixture creationISA, PC-104, USB, PCI, PCI-Express, PCI-X bus architecture TTL & Isolated input Digital I/O, Analog/Digital & Digital/Analog data acquisition. RS-232/422/485 Synchronous and Asynchronous High Speed Communication Quotewerks, Office, All Windows Operating Systems, Linux, DOS JDE & SAP ERP Systems; Responsible for all aspects of the Standard PC system and I/O & Communication product lines; New product releases, product line review, sourcing and pricing.Created and presented I/O & Communication training and support documents for sales and distributors. Show less

• Systems Engineer

  • Sep 2007 - Feb 2008

  Sourced replacements for obsolete I/O & Communication products. Reduced costs by reviewing product lines and removing or replacing redundant and older products. Created new 19" Rackmount PC system configurations for sales & production release.

• Technical Support Engineer

  • Sep 1993 - Sep 2007

  Diagnose and resolve all hardware and software issues for 19" Rackmount Industrial PCs, including Embedded Systems, MBs (all form factors), A/D & D/A, Counter Timers, TTL I/O, memory, HD, power supplies, optical drives, peripheral cards, and all accessories. Highest call success rate in the department for six years. Calls were logged in JDE or SAP ERP systems, along with updating the trouble shooting knowledgebase for all products. New Employee and Cross-Departmental Training.Troubleshoot, testing and support for Analog to Digital and Digital to Analog data acquisition cards.Troubleshooting, testing and support for RS-232/422 & 485 Synchronous and Asynchronous High Speed Communication cards. ISA, PC-104, PCI, PCI-Express, PCI-X bus architecture Created I/O & Communication training and support documents, Show less