Experience

Rapport Credit Union
• Canada
• Financial Services
• 1 - 100 Employee
• Chief Executive Officer (CEO - Interim)

  • Jan 2023 - Present


Mohawk Medbuy Corporation

• Canada
• Hospitals and Health Care
• 100 - 200 Employee

• Chief Customer Officer (CCO), VP Member Engagement, Clinical & Accounts Payable Services

  • May 2017 - Feb 2022

  As Chief Customer Officer (CCO), I provided executive leadership in owning the customer experience, influencing the internal organizational culture to a customer-centric mindset. Among other notable achievements, I made operational and grow a B2B Accounts Payable shared service for the health care sector to $2.7B. Introduced a new corporate-wide Salary Step Program, oversaw 40% corporate staff growth, provided strategic leadership for an amalgamation and two takeovers specifically related to human resource functions and was responsible for a $50M annual increase in member contract utilization. I worked closely with the President & CEO, Board of Directors, and other company executives and senior leadership to set overall organizational policies and priorities. I also worked directly with executives at member hospitals, health care providers, government officials, stakeholders, and business partners. Show less

• Chief Administrative Officer (CAO), VP Corporate Services

  • Nov 2015 - May 2017

  I was responsible and accountable for ensuring cost-effective operations and infrastructure were defined and in place for the short and long term. I contributed to the development of the organization's overall strategic priorities and objectives, ensuring the organization was well-positioned for providing value for money to its membership in a rapidly evolving and competitive fiscal environment. I focused on activities related to Leadership & Change Management, Multi-Year Organizational Planning, Stewardship & Enterprise Wide Operational & Financial Management, and Innovation. Show less



Ontario Ministry of Health and Long-Term Care

• Director, Fiscal Oversight and Performance Branch

  • Aug 2006 - Oct 2015

  In my role, I provided strategic multi-year business planning and associated change initiatives, modern controllership, database development, consolidation and program performance, sector assessment monitoring, and reporting regarding both capital and operating programs associated with the ministry's annual $50 billion dollar budget.

• CAO/ADM (Interim), Corporate Services Division

  • Jan 2011 - Jun 2011

  As Interim CAO/ADM, Corporate Services Division, I supported the Deputy Ministers of Health & Long-Term Care and Health Promotion & Sport, in managing efficient and effective corporate affairs. I initiated and led the development of the MOHLTC ministry-wide 5% staff reduction strategy, and worked directly with the Ministry of Finance to deliver on corporate initiatives associated with fiscal year-end and budget related activities for the ministry.

• Director (Interim - Concurrent Assignment), Investment Planning & Management Branch

  • Jun 2010 - Dec 2010

  In this assignment, I led the development of the project management team and project management plan for Hospital Capital Working Funds ($800M) to address the government’s commitment to review and develop options to undertake the current issues found in the hospital sector. Among other responsibilities and accomplishments, I acted as co-chair of the Long-Term Care Homes (LTCH) Funding Reform, leading the ministry in collaboration with LTCH in identifying issues, opportunities, and development options for funding policy modifications to streamline and enhance service quality in the sector. Show less



Sport Alliance Ontario

• Chief Executive Officer (CEO - Interim)

  • May 2014 - Jun 2015

  As the Interim CEO, I provided leadership in developing and meeting the strategic direction of the not-for-profit corporation, and led the development of a multi-year strategic sustainment plan and associated operating plan to strengthen the sport sector in Ontario. My special assignment resulted in a strategic multi-year plan that reduced administrative overhead, increasing direct sport programming funding by 38% in the province. My role involved key accountabilities related to: community and stakeholder relations/external representation, communication and partnership building, marketing and fundraising, risk management, among others. Show less