Experience

Pella of Austin

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• General Manager Service Warehouse Delivery

  • Sep 2021 - Present

• Service Manager

  • Aug 2017 - Present

  Manage customer service and field service sides of the business. Hire and train new employees as well as ongoing training for current employees. Assist service techs and coordinators as needed to order parts, complete jobs, educate, etc. I deal with problem customer issues by face to face (home or job site visit), phone or email to find a solution the customer is happy with. Assist sales, install and all coworkers with product knowledge and info when asked (which is often).



Pella Products of South Texas

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Operations Manager

  • Jan 2007 - Aug 2017

  I supervise over the Service Department (still acting Service Manager), Warehouse and Install Department. Assisting each employee in these departments have what they need to get the job done. Be it tools, training or anything. I travel to job sites or customers homes where work is being done to ensure everything is going well and that the homeowner or builder is happy. If there are any issues I discuss them with the customer and then when they are happy with the solution I have come up with let the worker know what we need to do and how we will do it to make the customer happy. Show less



Pella Houston

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Service Manager

  • May 2003 - Jan 2007

  Hired, trained and built an entire service department for this branch. Assisted them when needed in the office, in the field, with a customer or wherever. Provided ongoing training for the entire team to keep them up to date with new products. Visited job sites as well as spoke on the phone to try to resolve customer issues. Learned all Pella products and programs to have answers or know where to find answers when anyone in the company asked. Hired, trained and built an entire service department for this branch. Assisted them when needed in the office, in the field, with a customer or wherever. Provided ongoing training for the entire team to keep them up to date with new products. Visited job sites as well as spoke on the phone to try to resolve customer issues. Learned all Pella products and programs to have answers or know where to find answers when anyone in the company asked.