Experience

Garnet Capital Advisors

• United States
• Financial Services
• 1 - 100 Employee

• Director of Information Security and Technology

  • Feb 2018 - Present

  Work with management to understand IT needs, generate a list of projects with appropriate detail and prioritization, articulate project needs to senior management, coordinate and oversee projects with outside firms, manage projects through completion. Conduct business impact analysis, training and testing. Assist with the company’s third-party IT-managed services provider, MindSHIFT, to support day-to-day operations including projects and planning. Review service tickets, alerts and logs. Support hardware and software not serviced by MindSHIFT, including Office 365, VOIP phones, custom applications, RSA Tokens, drive and software encryption, and MDM software. Interface with Garnet’s third-party development firm for website and company’s CRM Salesforce application. Articulate business needs to web developers, including functional testing prior to release, management updates, and end users feedback. Develop and maintain training materials, train new employees, and provide awareness updates at quarterly compliance meetings. Review, modify, and draft new IT policies and procedures. Interface with the firm's third party information security company to coordinate the testing of vulnerability and security testing procedures, review results and report to management recommendations for remediation anticipate costs and timelines, including ISO 27002 and PCI-DSS audits. Administer the overall strategies and procedures for the information security function. Develop and implement information security and disaster recovery programs in accordance with organizational information security standards. Evaluate information risk on scheduled intervals and promote information security awareness within the organization. Conduct Garnet's vendor/Subcontractor 4th-Party Approval Process, including working with other financial institutions on approval processes. Show less



Doral Arrowwood

• MIS Director

  • Apr 1998 - Feb 2017

  Skilled professional with more than 20 years of experience in the field of Information Technology. Background in technical services, operations, project management, systems analysis, telecommunications and organized skills. Team player committed to bringing the highest level of technology and services to businesses and their clients. Skilled professional with more than 20 years of experience in the field of Information Technology. Background in technical services, operations, project management, systems analysis, telecommunications and organized skills. Team player committed to bringing the highest level of technology and services to businesses and their clients.



DecisionOne Corporation

• Purchase, NY

• Operations Manager

  • Mar 1996 - Apr 1998

  Managed day to day operations for an area encompassing Westchester and Putnam Counties, the Bronx, and lower Connecticut. Effectively prioritized and scheduled the workload of twenty-five Customer Service Engineers to deliver quality service. Managed day to day operations for an area encompassing Westchester and Putnam Counties, the Bronx, and lower Connecticut. Effectively prioritized and scheduled the workload of twenty-five Customer Service Engineers to deliver quality service.



DecisionOne

• Purchase, NY

• Technical Service Coordinator

  • Jul 1994 - Mar 1996

  Provided support to Operations Manager in directing and coordinating Customer Service Engineers to ensure maximum customer service and satisfaction. Provided support to Operations Manager in directing and coordinating Customer Service Engineers to ensure maximum customer service and satisfaction.