Experience

Zix

• United States
• Software Development
• 100 - 200 Employee

• Quality Assurance Engineer

  • Sep 2016 - Present

• Quality Assurance Engineer

  • Sep 2016 - Present

• Level 2 Technician

  • Sep 2016 - Sep 2016

  Provide support in all aspects of connectivity between Zix products and client systems including but not limited to mobile devices, workstations, servers, and applications. Configure and troubleshoot RedHat and CentOS Linux Email Encryption Servers. Assisted clients with installing servers on VMware, Microsoft Hyper-V, and Hardware Environments. Extensive use of WebEx client installing, configuring, and troubleshooting Linux servers. Configured SSH Clients: PuTTy, SuperPutty. Activate, deactivate, and suspend encryption keys from datacenter servers. Work with QA engineers to document, test and resolve hardware / software issues. Work with Integration engineers to troubleshoot minor datacenter issues. Support Hosted Enterprise VMware Customers with TomCat-based web-interface configurations. DNS, MX, A records consultations with clients to route email message flow. Assist clients with backup / restore MySQL data. Use of TCPDump and WireShark to capture message MIME and troubleshoot network issues. Assist and consult with clients regarding server upgrades and hosted migrations. Configured and generated self-signed and CA-signed TLS certificates. Search Linux mail logs / system logs for error and message tracking. Consult clients regarding mail flow considerations on various email, spam-filter, firewall vendors. Assist clients with spam-filter consultations and recommend options. Show less



Thrive POS

• United States
• Software Development
• 1 - 100 Employee

• Windows and Linux Support Technician

  • Nov 2014 - Sep 2016

  Gather customer’s information and determine the issue by evaluating and analyzing the symptoms Train customers how to utilize new Point of Sale systems and troubleshoot before contacting support Worked with development to troubleshoot issues to help find resolutions for common issues Found workarounds for using equipment not originally designed to work on certain platforms Stay current with new system information, changes and updates Created and implemented the correct trouble shooting of certain devices, effectively saving the company thousands of dollars in RMA cost. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Field Service Technician

  • Aug 2013 - Aug 2014

  Directly working with first points of contact (individual or company contacts). Configuring and test network configuration. This Configuration would provide internet/VoIP to all systems requested in original or updated work orders. Responsible for providing on-site or remote assistance with any issues around provided services (internet/VoIP) Directly working with first points of contact (individual or company contacts). Configuring and test network configuration. This Configuration would provide internet/VoIP to all systems requested in original or updated work orders. Responsible for providing on-site or remote assistance with any issues around provided services (internet/VoIP)



Dave's Flow Measurement

• Field Tech

  • 2013 - 2013

  Install and service EFMs (electronic flow meter) in the Northern CO area for Carrizo Oil and Gas Install and service EFMs (electronic flow meter) in the Northern CO area for Carrizo Oil and Gas



5 Star Measurement

• Field Tech

  • Jan 2009 - Nov 2012

  Install Roc/Total Flow and any other EFM needed by our contracts. Troubleshooting for basic to major EFM or discrepancy issues. Install and troubleshot Comm issues. Ran and maintained a portable NGC. Calibrated and help set up calibration schedules for other tech's on same account. Install Roc/Total Flow and any other EFM needed by our contracts. Troubleshooting for basic to major EFM or discrepancy issues. Install and troubleshot Comm issues. Ran and maintained a portable NGC. Calibrated and help set up calibration schedules for other tech's on same account.