Experience

Electronic Payplus Ltd

• Nigeria
• Financial Services
• 1 - 100 Employee

• • Nov 2021 - Present

  • Manage and direct operations of production department (Card Manufacturing & Card Personalization) efficiently and effectively.• Managed implementation of new card product + revenue generating business with cards issuer across multiple locations in Nigeria and West Africa.• Developed an effective communication plan that included frequent updates on progress to all stakeholders (including executive leadership).• Facilitating user acceptance testing sessions with key stakeholders prior to go-live and ensured successful deployment by coordinating post-deployment support from processor, scheme and issuer resources during transition period.• Worked with the sales team to create a new process for tracking customer leads, resulting in an increase of 40% in qualified leads• Managed all aspects of implementation projects including scope definition, schedule development and budgeting• Conducted training on company products and services as needed by customers or prospects• Developed project plans based on business requirements and goals using available resources effectively• Collaborated with other departments to ensure that projects were completed within time constraints• Resolve all issues relating to production with banks and ensure the delivery of high-quality services to customers that will attract repeat business. Show less

• • Jan 2017 - Oct 2021

  • Handling of entire procedures for generating clear and Encrypted Key Components on KMS for the Setup of the personalization process.• Successful coordination of production team (over 30 staff) to better align company goals and tactics.• Effective liaison with Card schemes (MasterCard, Visa, Verve & China Union pay), Card manufacturers (Thales, Kona, etc.), and Data processing companies (Interswitch, UNIFIED PAYMENT, NI, GTP), and Card Issuers (Banks).• Responsible for administration of Keys on Dexxis Key Management Systems and Oversee Dexxis Central Issuance Servers.• Provide technical support for Banks in day-to-day operations.• Constant research for new technology and implementation for business development and proper guidance to the company. Show less

• • Feb 2015 - Mar 2017

  • Manage and direct the team for Milling and Embedding Machine (JGCFT—4000+) and Card personalization• General Production quality management system (QMS).• Regular monitoring of clients' stock of cards and perso consumables in the vault; and liaising with clients and the Admin department for replenishment before the cards are completely used up.• Ensuring technical training is conducted for the department quarterly to eliminate any skill gap within the department.• Manage all the production software licenses and ensure prompt annual renewal by the IT department.• Constant technology research and development Show less

• • Oct 2010 - Feb 2015

  • Data decryption and preparation for generation of machine-understandable access files (DC9 and MDB).• Quality control checks, physical and logical validation of EMV status of cards to ensure card readiness for live transactions.• Responding to customer inquiries and ensuring customers receive efficient and courteous service.• Work with the Production Manager in leading the department to achieve the company's global goals.• Reporting department results/performance directly to production manager/managing director.• Complete adherence to SLAs for all projects, time, and crises management to ensure customer satisfaction and retention. Show less



Electronic Payplus Ltd

• Nigeria
• Financial Services
• 1 - 100 Employee

• IT Support Officer

  • Nov 2007 - Oct 2008

  • Carried out day-day-day duties accurately and efficiently. • Plans and manages the IT environment, company's WAN, IP telephone changes, etc. • Researches, selects, implements, and maintains IT solutions, integrated with a variety of data sources. • Builds and maintains client relationships and manages the purchase of hardware and software products and other IT supplies • Installation of new software for staff PC and LAN POS • Handling disgruntled and dissatisfied customers in a courteous and professional manner. Show less