IT Technician

• Feb 2021 - Present

Customer Service Representative

• Apr 2015 - Jun 2016

• Refund items in the form of cash or credit• Pick up excess money from cashier’s tills and process it to be put in the safe• Process money to be loaned to cashiers when their tills were running low• Maintain a positive, empathetic, and professional attitude toward customers at all times.• Respond promptly to customer inquiries.• Acknowledge and resolve customer complaints.• Know our products inside and out so that you can answer questions.• Process orders, forms, applications, and requests.• Keep records of customer interactions, transactions, comments, and complaints.• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative

• Aug 2012 - May 2014

• Bag customers’ groceries while simultaneously scanning items, processing payments, and communicating with the customer.• Ran the self-checkout machines and helped with any customer inquiry about using them, as well as, in store product locations.• Handle cash, credit, or check transactions with customers.• Issue change, receipts, refunds, or tickets.• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.• Resolve customer complaints, guide them, and provide relevant information.• Greet customers when entering or leaving establishment.• Maintain clean and tidy checkout areas.• Process returns and check to see if items are damaged.• Answer customers' questions and get a manager if answer does not solve the issue.• Pleasantly deal with customers to ensure satisfaction.

Bakery Associate

• Sep 2010 - Aug 2011

• Answer telephone promptly to take customers’ personalized cake decoration and/or bread orders• Unload and stock frozen product from pallet to proper section in the freezer• Prepare bakery department merchandise based upon daily production quotas.• Operate baking equipment following Walmart bakery department safety regulations.• Follow baking recipes and operating instructions.• Wrap, label, and store baked merchandise according to company policy and procedures.• Ensure compliance with company food handling safety standards, sanitation guidelines, cold chain compliance and inventory management.• Operate, maintain, and sanitizing baking equipment and utensils.• Demonstrate knowledge of product and layout execution.• Ensure commitment to bakery operational excellence.• Ensure quality and date control standards for each bakery item.