Experience

Paf - Games Sport Casino

• Finland
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Customer Support Expert

  • Sep 2020 - Present

  - Incident Management- Voice of Customer- Customer case handling + escalation.- Training & Onboarding- Process ownership- Project handling- Daily operations customer support- Third party contact and follow up- Statistics and reporting- Customer support tool superuser- Cross company collaboration- Ensure high quality customer support for Paf customers. This with high First Time Resolution rate, fast response times and with a friendly and genuine approach.

• Voice of Customer Manager

  • Feb 2020 - Aug 2020

  - NPS analysis and follow-up- Customer journey mapping- Analysing customer feedback- Finding customer pains- Reporting suggested improvements to stakeholders

• Customer Service Team Lead

  • Apr 2019 - Jan 2020

• Voice of Customer Manager

  • Jan 2016 - Mar 2019



GoExcellent

• Customer Service Representative

  • Apr 2012 - Dec 2015



Lantmännen

• Sweden
• Food and Beverage Manufacturing
• 700 & Above Employee

• Financial Assistant

  • Jan 2004 - Jun 2010



ICA Gruppen

• Sweden
• Retail
• 700 & Above Employee

• Store Cashier

  • Dec 1999 - Feb 2001