Michael Okezie
FIELD IT SUPPORT at Adept Group Limited- Claim this Profile
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Bio
Credentials
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Cisco PIX
LONDON SCHOOL OF COMPUTER EDUCATION LIMITED -
MCITP
LONDON SCHOOL OF COMPUTER EDUCATION LIMITED
Experience
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Adept Group Limited
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New Zealand
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Information Technology and Services
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1 - 100 Employee
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FIELD IT SUPPORT
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Dec 2018 - Present
Field Engineer responsible for all technical aspects of five Primary Schools in the Croydon and Surrey area. Applications and Software Exposure: Windows xp, Windows 7,Windows 8, Windows 10, Microsoft Office, Mac OS, Android OS(both portable devices and Clevertouch boards. Exposure to Prowise Boards as well as Smart board technology and software). Deskside Support of all the mentioned Applications. Re imaging PCs and Laptops (Mainly using Windows deployment Server). Antivirus Management, Responding to alerts via the administrator dashboard (Sophos). Exposure to print management application e.g Papercut, RX command center etc. Server Technology: Exposure to Windows servers 2003, 2008, and 2012. Exposure to hyper V manager and VM machines ,Daisy chained Server Cluster systems controlled via switching system controllable by single console Responsible for server health for all five educational establishments e.g server resets, client installation for remote access by the server team as well as myself. Server clean up to maintain memory thresholds (E.g. user profile data etc.).Exposure to Active Directory (account management, GPO etc.). Exposure to RM sync. Exposure to Sims and remote hosted Sims (Include deployment to client machines as well as trouble shooting log in issues). Exposure to Solus 3 deployment dashboard including pacthing and updates. Exposure to Gridstore and Redstore Backup software. Switch and Firewall exposure Please refer to CV for more detail.
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Saint Olave's Grammar School
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London, United Kingdom
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IT Engineer
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Mar 2016 - Dec 2018
I am responsible for: • Logging technical issues for 1,300 users • Managing Internet Access Control with Lightspeed software with extensive use of Active Directory • Generating, editing and activating printing codes using uniFLOW software • Repairing and maintaining laptops and desktops, including replacing HDD, graphics cards, RAM, optical drives, network cards and keyboards • Providing desk side IT support. • Facilitating PowerPoint and Word presentations including installing and maintaining projectors • Installing and testing AV devices • Serving as Support Engineer for network issues including assembling Ethernet Cat5e cables and sockets to replace malfunctioning ones • Adding new devices such as PCs, laptops, scanners and printers to the domain • Upgrading and maintaining Microsoft Surface Pro tablets • Providing Apple Mac support including updates, factory resets, setups, and Wi-Fi trouble-shooting for desktops and iPads • Supporting, resetting and reconnecting all electronic notice screens (using Raspberry Pi device) , and administering CCTV resets • Supporting Office 365, including fixing bad mail profiles • Support the running domain controllers and virtual host servers Key Achievements: • Installed more than 100 new PCs to date • Delivered complete overhaul and replacement of wireless network system with installation of 33 wireless hotspots, including performing testing and providing troubleshooting support • Completed PC Windows rebuilds, resolved major server issues such as loops, and logged all serial numbers via Microsoft Excel • Conducted server health checks via remote access and Server Manager Console • Deployed and updated SIMS and FMS applications using SIMS Services Manager (SSM)
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Pavilion Study Centre
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London, United Kingdom
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SUPPORT ICT TECHNICIAN
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Aug 2012 - Mar 2016
• Maintained all user accounts including resetting and updating passwords, working with Windows 2008 Server • Resolved user log in and account issues, making extensive use of Active Directory Server Manager, and updated Sophos antivirus software • Worked with Linux SME Server to create passwords and profiles and to manage account issues • Set up, tested and maintained all aspects of the school’s network including adding and managing domains and executing operating system migrations from Windows XP to Windows 7 • Provided general hardware maintenance, fault diagnosis and repairs such as patching and changing HD drives, optical drives and RAM • Exercised operational responsibility for all programs on the network system and provided comprehensive desktop and desk-side support • Delivered problem diagnosis, problem solving and improvements using VBScript • Tested and maintained input and output devices such as monitors, printers and keyboards, re-imaged PCs and electronic white boards, and set up AV equipment for students and staff • Planned and delivered staff training on all programs in the system and helped ICT teachers in the classroom • Provided first-line support for student and staff issues, escalating third-line issues to the ICT Coordinator, and assisted users via remote desktop
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Education
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1998 - 2000
University of West London
HND, Computer Science
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