Michael O'Brien
System and Network Admin at Rave Mobile Safety- Claim this Profile
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English Native or bilingual proficiency
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Bio
Justin Williamson
Mr. O'Brien is both a friend and a colleague. In my time working with and managing Mr. O'Brien, his undeniable attention to detail and technical ability shone among his peers and was noted often by the clients he assisted. Mr. O'Brien operates with empathy and understanding of the role he fills in SingleHop, often times being placed in a position of "make or break" for a client. His encyclopedia-like knowledge of all things technology and IT equivalent of "bedside manner" are no doubt tantamount in his ability to perform under pressure. Mr. O'Brien has recently begun operating in his new role of Technical Account Manager at SingleHop and has my full endorsement. Thanks amigo!
Justin Williamson
Mr. O'Brien is both a friend and a colleague. In my time working with and managing Mr. O'Brien, his undeniable attention to detail and technical ability shone among his peers and was noted often by the clients he assisted. Mr. O'Brien operates with empathy and understanding of the role he fills in SingleHop, often times being placed in a position of "make or break" for a client. His encyclopedia-like knowledge of all things technology and IT equivalent of "bedside manner" are no doubt tantamount in his ability to perform under pressure. Mr. O'Brien has recently begun operating in his new role of Technical Account Manager at SingleHop and has my full endorsement. Thanks amigo!
Justin Williamson
Mr. O'Brien is both a friend and a colleague. In my time working with and managing Mr. O'Brien, his undeniable attention to detail and technical ability shone among his peers and was noted often by the clients he assisted. Mr. O'Brien operates with empathy and understanding of the role he fills in SingleHop, often times being placed in a position of "make or break" for a client. His encyclopedia-like knowledge of all things technology and IT equivalent of "bedside manner" are no doubt tantamount in his ability to perform under pressure. Mr. O'Brien has recently begun operating in his new role of Technical Account Manager at SingleHop and has my full endorsement. Thanks amigo!
Justin Williamson
Mr. O'Brien is both a friend and a colleague. In my time working with and managing Mr. O'Brien, his undeniable attention to detail and technical ability shone among his peers and was noted often by the clients he assisted. Mr. O'Brien operates with empathy and understanding of the role he fills in SingleHop, often times being placed in a position of "make or break" for a client. His encyclopedia-like knowledge of all things technology and IT equivalent of "bedside manner" are no doubt tantamount in his ability to perform under pressure. Mr. O'Brien has recently begun operating in his new role of Technical Account Manager at SingleHop and has my full endorsement. Thanks amigo!
Credentials
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VSP
VMware
Experience
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Rave Mobile Safety
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United States
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Software Development
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100 - 200 Employee
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System and Network Admin
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Sep 2022 - Present
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IPsoft
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Project Technical Lead
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Mar 2017 - Sep 2022
Understand the end-to-end IPcenter solution that fully realizes the business case for the customer.Own and spearhead the technical implementation of the design throughout the project life cycle, working with a multidisciplinary team including developers, infrastructure design, and automation experts to effect the solution.Configure IPsoft proprietary software and monitoring to effect the solution.Work with the customer during Knowledge Transfer to understand their environment for the scope of support and ensure IPsoft Operations is prepared to service the customer.Keep up to date with the emerging processes and technologies from the IPsoft product line as well as work with the research and development teams to identify further feature enhancements. Show less
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Senior Linux/Unix Systems Engineer
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Jan 2017 - Mar 2017
Work closely with clients to assist with all aspects of technical business needs, acting as dedicated "Technical Executive".Serve as escalation point in my department to help work complicated issues to resolution.Employ Bash and Perl scripting to generate reports for closer looks into problem analysis, and automation of frequently preformed tasks.Areas of Expertise include all variances of Unix/Linux, including Solaris, Red Hat, and Ubuntu.
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Linux System Engineer
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Feb 2016 - Jan 2017
Architects, deploys, and manages virtualization solutions through VMware, Xen, Amazon VC2, and other virtualization technologies.Employs Bash and Perl scripting, leading to automation development tools.Develops capacity/datacenter plans using storage/backup tools such as netBackup, NetApp, and EMC.Works on Cloud Solutions.Areas of Expertise include all variances of Unux, including Solaris, Red Hat, and Ubuntu.
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SingleHop (now INAP)
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Information Technology & Services
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1 - 100 Employee
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Technical Account Manager
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Jul 2015 - Feb 2016
Accountable for client satisfactionIncident ManagementCapacity planningDocumentation ownershipInternal training ownershipEscalation point for support
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Infrastructure Engineer
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Jul 2015 - Feb 2016
Maintain Veeam Cloud Connect InfrastructureTechnical Support for Veeam Cloud ConnectTechnical Consultation for Veeam Cloud ConnectCreation / Maintain Custom Dashboard for Technical Account ManagersCreation / Maintain Custom Dashboard for Senior System Administrators
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Senior Systems Administrator
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Mar 2012 - Feb 2016
Project managementProject coordinationTechnical SupportTechnical ConsultationCustomer Service Point of ContactSenior Technical Support Administrator
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System Administrator / Datacenter Technician
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Mar 2011 - Mar 2012
Technical SupportTechnical ConsultationCustomer Service Point of ContactHardware Maintenance
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System Administrator
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2007 - 2008
Technical Support Technical Consultation Customer Service Point of Contact Technical Support Technical Consultation Customer Service Point of Contact
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Education
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2000 - 2004
Marist High School
Community
