Experience

Zymphony Technology Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• Tier II Desktop Support Specialist

  • Jun 2013 - Present

  Hired by Zymphony Technology formerly Zeno Technology Solutions June 24, 2013 to presentContract through All Points Logistics November 29, 2012 to June 23, 2013Act as the initial contact for customer initiated issues.• Handle customer initiated issues.• Handle IMS generated issues.• Perform bench-level hardware troubleshooting and repair as needed.• Perform preventative maintenance on IMS customers’ networks and systems.• Maintain acceptable patch levels on assigned networks.• Document and prepare higher level issues for level 2 and level 3 engineers.• Provide on-site technical support as needed.• Provide functionality testing on new patch releases as needed. Show less

• Tier II Desktop Support

  • Jun 2013 - Present



Electronic Arts Tiberon

• Maitland Florida

• Support Desk Technician Tier 2

  • Jul 2012 - Aug 2012

  • Provided local and remote administrative and desktop support for Electronic Arts, Inc internal clients. • Provided desktop/laptop configuration and upgrade support using Windows Remote Desktop, Teamviewer, LANDesk and SCCM software • Provided RSA administrative support • Out processed telephones through CISCO Call Manager • Add/removed voicemail passwords in CISCO Unity • Provided troubleshooting • Managed and loaded software upgrades • Managed workload using ticketing software • Configured Users in Active Directory • Issued RSA Tokens and VPN Access through Active Directory and the RSA Helpdesk tool. • Multitasked multiple remote access and telephone clients simultaneously Show less



CMC LTD

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Level 1 Technician

  • Jun 2011 - Jul 2012

  CMC Americas, Inc June 13, 2011 to present Service Desk Level 1 Technician contractor for Electronic Arts, Inc. • Provided local and remote administrative and desktop support for Electronic arts, Inc internal clients. • Provided desktop/laptop configuration and upgrade support using Windows Remote Desktop, Teamviewer, LANDesk and SCCM software • Provided RSA administrative support • Out processed telephones through CISCO Call Manager • Add/removed voicemail passwords in CISCO Unity • Provided troubleshooting • Managed and loaded software upgrades • Managed workload using ticketing software • Configured Users in Active Directory • Issued RSA Tokens and VPN Access through Active Directory and the RSA Helpdesk tool. • Multitasked multiple remote access and telephone clients simultaneously Show less



Infotech Spectrum Inc,

• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop/Help Desk Support Technician

  • Dec 2010 - Jun 2011

  INFOTECH SPECTUM December 8, 2010 to June 12, 2011 (End of Contract) Desktop Support Technician contractor for Electronic Arts, Inc. • Provided local and remote administrative and desktop support for Electronic arts, Inc internal clients. • Provided desktop/laptop configuration and upgrade support using Windows Remote Desktop, Teamviewer, LANDesk and SCCM software • Provided RSA administrative support • Out processed telephones through CISCO Call Manager • Add/removed voicemail passwords in CISCO Unity • Provided troubleshooting • Managed and loaded software upgrades • Managed workload using ticketing software • Configured Users in Active Directory • Issued RSA Tokens and VPN Access through Active Directory and the RSA Helpdesk tool. • Multitasked multiple remote access and telephone clients simultaneously. Show less



TRIAD Personnel & General Employment Enterprises

• Maitland Florida

• Help Desk

  • Aug 2010 - Oct 2010

  August 9, 2010 to October 1, 2010 (End of Contract) Help Desk contractor on contract with SunGard Higher Education • Provided administrative support and password resets for SunGard’s clients. • Supported 12 colleges/universities • Processed an average of 40 calls/day using Active Directory, Citrix, Service Now, WebCT • Provided administrative support using various client college determined software. August 9, 2010 to October 1, 2010 (End of Contract) Help Desk contractor on contract with SunGard Higher Education • Provided administrative support and password resets for SunGard’s clients. • Supported 12 colleges/universities • Processed an average of 40 calls/day using Active Directory, Citrix, Service Now, WebCT • Provided administrative support using various client college determined software.



e4e

• Computer Games
• 1 - 100 Employee

• Technical Support Representative

  • Aug 2008 - Jun 2010

  • Provided Helpdesk support for FileMaker database software • Provided troubleshooting • Managed and loaded software upgrades • Made Sales Recommendations • Using Log Me In Rescue software, remotely accessed Symantec Jump Start client PCs and laptops to provide helpdesk support for o Software repair o upgrades o performance cleanups o Optimize PC speed o downloads • Provided Helpdesk support for FileMaker database software • Provided troubleshooting • Managed and loaded software upgrades • Made Sales Recommendations • Using Log Me In Rescue software, remotely accessed Symantec Jump Start client PCs and laptops to provide helpdesk support for o Software repair o upgrades o performance cleanups o Optimize PC speed o downloads



DTC, Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• A+ Certified PC Technician

  • Mar 2008 - May 2008

  • Replaced motherboards • Reformatted computers • Updated software • Installed scanners • Configured switches • Configured DHCP servers • Contacted vendor helpdesks • RMA Coordinator • Ran cable on customer premises • Replaced motherboards • Reformatted computers • Updated software • Installed scanners • Configured switches • Configured DHCP servers • Contacted vendor helpdesks • RMA Coordinator • Ran cable on customer premises



Target

• United States
• Retail
• 700 & Above Employee

• Guest Services Associate

  • May 2006 - Mar 2008

  • Customer Interface for information, returns and complaints • Promoted to trainer 2006 • Cashier • Customer Interface for information, returns and complaints • Promoted to trainer 2006 • Cashier



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Airman

  • Feb 2006 - Apr 2006

  Entry Level Separation April 26, 2006 – Medical • After passing all of the qualifying tests, I was accepted in the United States Air Force with an advanced rank and guaranteed job as a computer programmer (3C032). During my Basic Military Training, my childhood asthma surfaced and I was separated from the Air Force on April 26, 2006 with an uncharacterized separation. Entry Level Separation April 26, 2006 – Medical • After passing all of the qualifying tests, I was accepted in the United States Air Force with an advanced rank and guaranteed job as a computer programmer (3C032). During my Basic Military Training, my childhood asthma surfaced and I was separated from the Air Force on April 26, 2006 with an uncharacterized separation.