Experience

Midlands Engine

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Project Manager

  • Nov 2020 - Present

  Nottingham, England, United Kingdom



University of Nottingham

• United Kingdom
• Research Services
• 700 & Above Employee

• Project Manager, Centre for Hidden Histories

  • Jun 2014 - Nov 2020

  Nottingham, United Kingdom The Centre for Hidden Histories was one of five First World War Engagement Centres that were established by the Arts and Humanities Research Council to support community commemoration initiatives. Our particular project was concerned with the experience of different national, racial and faith groups in the war and in the years that followed. My central responsibility was to act as the point of first contact for groups and individuals who wished to explore the legacy of the war and to… Show more The Centre for Hidden Histories was one of five First World War Engagement Centres that were established by the Arts and Humanities Research Council to support community commemoration initiatives. Our particular project was concerned with the experience of different national, racial and faith groups in the war and in the years that followed. My central responsibility was to act as the point of first contact for groups and individuals who wished to explore the legacy of the war and to develop projects that educate and inform the public. In addition, I developed and maintained relationships with community groups, heritage organisations and research institutions and fostered new connections between these groups. I also managed the Hidden Histories website, ran its Twitter account and organised public events to promote our work. Show less



Education and Skills Funding Agency

• United Kingdom
• Government Administration
• 500 - 600 Employee

• Partnerships Co-ordinator

  • Jul 2010 - May 2014

  The National Careers Service is operated by the Skills Funding Agency to provide adults in England with access to advice and support to help them make the right choices about their life and career. As Partnerships Co-ordinator, my duties included acting as primary liaison for key partners, external stakeholders and members of the public as well as planning, managing and delivering large-scale projects, which often involved multiple agencies. Most of the projects with which I was… Show more The National Careers Service is operated by the Skills Funding Agency to provide adults in England with access to advice and support to help them make the right choices about their life and career. As Partnerships Co-ordinator, my duties included acting as primary liaison for key partners, external stakeholders and members of the public as well as planning, managing and delivering large-scale projects, which often involved multiple agencies. Most of the projects with which I was involved had the aim of raising the profile of the service and encouraging people to develop their skills and improve their career prospects. I also took responsibility for running Outreach projects aimed at taking the service to communities in which English is not a first language. Show less



learndirect Limited

• United Kingdom
• Education Management
• 300 - 400 Employee

• Learner Support Advisor/Team Leader/Operational Co-ordinator

  • Sep 2003 - Jul 2010

  Leicester, United Kingdom Learndirect's mission is to enable adults to develop their skills to improve their job prospects and to give them the opportunity to catch up on education that they may have missed at school. The organisation offers hundreds of courses on topics that include literacy, numeracy and IT skills. I worked at the Leicester office, initially as a Learner Support Adviser. My role was to provide direct support to enrolled learners as they progressed through their courses. I was then promoted to a… Show more Learndirect's mission is to enable adults to develop their skills to improve their job prospects and to give them the opportunity to catch up on education that they may have missed at school. The organisation offers hundreds of courses on topics that include literacy, numeracy and IT skills. I worked at the Leicester office, initially as a Learner Support Adviser. My role was to provide direct support to enrolled learners as they progressed through their courses. I was then promoted to a managerial role and was primarily tasked with achieving the Key Performance Indicators. I had to carry out general line management activities such as appraisal and review, performance management, disciplinary hearings, recruitment, selection and progression. I had the task of ensuring that my team achieved their target KPIs and that they were adequately trained in doing so. I then took a more senior managerial role, which included deputising for the Head of Service and helping with the strategic running of Learner Services, a contract worth £2m annually. The department handled 125,000 learner contacts every year across multiple platforms. I also had line management responsibility for a team of ten managerial and support staff. This included management of specialists. My duties included writing the monthly service report and helping to deliver it to the client; strategic planning for the service; client liaison and relationship management; acting up for the Head of Service during his absence. I had sight of the departmental budget and other confidential material. My tenure at LS saw the department face a transition back to the client. My role was to maintain business standards while the transition took place. I also had to help oversee staff welfare during a TUPE process. Show less



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Officer

  • Sep 2001 - Sep 2003

  My duties included handling customer queries and processing them in line with banking requirements. During my second year, I specialised in reporting fraud.