Experience

Bridge MLS

• United States
• Real Estate
• 1 - 100 Employee

• Technical Support Specialist

  • May 2019 - Present

  - Chat Support: Response, resolve, and escalate all chat inquiries from bridgeMLS.com - MLS News production: Creating script, Direct video, Video editing - MLS News Letter: Gather all MLS related content such as events, classes, updates and announcements. Communicate all updates to the Marketing team to produce news letter and social media posts - MLS Products: Testing & Update Paragon Front Page News with Important information and downtime notifications. - Chat Support: Response, resolve, and escalate all chat inquiries from bridgeMLS.com - MLS News production: Creating script, Direct video, Video editing - MLS News Letter: Gather all MLS related content such as events, classes, updates and announcements. Communicate all updates to the Marketing team to produce news letter and social media posts - MLS Products: Testing & Update Paragon Front Page News with Important information and downtime notifications.



Ambitions Behavioral Health

• United States
• 1 - 100 Employee

• Entry Level Behavior Technician - Pediatric Autism

  • Nov 2018 - Feb 2019

  - Entry Level Behavior Technician - Work one-on-one with children diagnosed with autism - In-Home Autistic Behavioral Analysis intervention - Entry Level Behavior Technician - Work one-on-one with children diagnosed with autism - In-Home Autistic Behavioral Analysis intervention



Nike

• United States
• Retail
• 700 & Above Employee

• Athlete

  • Oct 2018 - Nov 2018

  Customer Service Representative - Keep store tidy - Speak face to face with customers - Assist as much as possible when possible - Advertise Nike+ Membership Customer Service Representative - Keep store tidy - Speak face to face with customers - Assist as much as possible when possible - Advertise Nike+ Membership



iTradeNetwork, Inc.

• United States
• Software Development
• 100 - 200 Employee

• Customer Service – Operations Application Support Analyst (OASA)

  • Jun 2015 - Sep 2018

  - Operations Application Support for customers such as Sysco, Dole, Cargill, Bunzl, Safeway. - Providing excellent customer service by answering phone calls, emails, and support tickets in a timely manner. - Troubleshoot issues within applications, reset passwords, assist in order management, and inventory management. - Order management assistance with purchase orders and invoices. Inventory management with Microsoft Excel spreadsheet. - Engaged experience with ZenDesk, Salesforce, and TFS for managing support tickets and tracking bugs. - Software application experience with iTrade’s Amphire/Access, Order Management System, Master Data Services and Branded Procurement. Show less



Nike

• United States
• Retail
• 700 & Above Employee

• Retail Sales Associate

  • Jun 2016 - Oct 2016

  Seasonal Part Time Sneaker Specialist Seasonal Part Time Sneaker Specialist



Air Serv Corporation

• United States
• Facilities Services
• 400 - 500 Employee

• Customer Service Associate

  • Oct 2013 - Jun 2015

  - Customer Service. - Passenger assistance to gates. - Tag bags leading to final destination. - Customer Service. - Passenger assistance to gates. - Tag bags leading to final destination.



Shoegistics

• San Francisco Bay Area

• Graphics Designer

  • Aug 2011 - Aug 2012

  - Graphics design for banners made via Adobe Photoshop. - Banners used for product placement and advertisement for sneakers and clothes. - Graphics design for banners made via Adobe Photoshop. - Banners used for product placement and advertisement for sneakers and clothes.



UC Davis Student Recruitment and Retention Center

• United States
• Education Administration Programs
• 1 - 100 Employee

• High School Outreach Coordinator

  • Aug 2010 - Jun 2011

  - Organize two high school visits during after school a week to Grant High School and Valley High School in Sacramento from Davis. - Lesson plans involved learning about Southeast Asian culture and information about college. - Educating the youth on their possible options after high school. - Organize two high school visits during after school a week to Grant High School and Valley High School in Sacramento from Davis. - Lesson plans involved learning about Southeast Asian culture and information about college. - Educating the youth on their possible options after high school.