Experience

UNIVERSITY HOSPITAL AT STONY BROOK

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Access Representative

  • May 2019 - Present

  Interviewed patients Upon arrival in all areas of the Emergency Room and Admitting Office Verified correct information with patient to ensure patient safety Interviewed patients at bedside to confirm correct information is on file for patient Obtained Patient Identification and Insurance cards Verified insurance is active using Hospital Search System and Insurance websites Provide Excellent Customer Service and patient experience Pre-Register Patients for Out Patient procedures in person and over the phone Obtain proper signatures for all required paperwork at the time of visit Collect all Co Payments due at the time of visit Comply with all HIPPA and Hospital Compliance to ensure patient confidentially Show less



Total Med / Huntington Hospital

• Patient Access Representative

  • Jan 2019 - May 2019

  Interviewed patients as they came into the hospital for a medical emergency Utilized excellent customer service skills to gather needed information to register patients Verified correct information with patient Interviewed patients at bedside to confirm correct information is on file for patient Obtained Patient Identification and Insurance cards Verified insurance is active using Hospital Registration System Provide Excellent Customer Service and patient experience Interviewed patients as they came into the hospital for a medical emergency Utilized excellent customer service skills to gather needed information to register patients Verified correct information with patient Interviewed patients at bedside to confirm correct information is on file for patient Obtained Patient Identification and Insurance cards Verified insurance is active using Hospital Registration System Provide Excellent Customer Service and patient experience



Dp Dough

• United States
• 1 - 100 Employee

• Assistant Store Manager

  • Aug 2018 - Jan 2019

  Managed a staff of 25 people in correct food preparation, customer service and maintence as per corporate policy Provided top level customer service to all customers who entered the location Trained new employees on all the corporate policy and procedures Prepared all food items needed for the location on a daily basis Closed location at night and handled all closing procedures including balancing the cash draw and running all the day end reports Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines Show less



Mather Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• First Impression Specialist

  • Oct 2017 - Apr 2018

  Interviewed patients as they came into the hospital as a front line staff. Utilized excellent customer service skills to gather needed information. Obtain patient insurance information and verified active coverage. Collect patient co-payments at the time of service. Work as part of team to meet monthly goals Entered patient data into the hospital’s electronic system with 100% accuracy. Interviewed patients as they came into the hospital as a front line staff. Utilized excellent customer service skills to gather needed information. Obtain patient insurance information and verified active coverage. Collect patient co-payments at the time of service. Work as part of team to meet monthly goals Entered patient data into the hospital’s electronic system with 100% accuracy.



Brookhaven Memorial Hospital Medical Center

• United States
• Medical Practices

• Dietary Aide

  • Nov 2016 - Oct 2017

  Prepare meals and beverages using specific procedures Serve Patient meals using standards to maintain sanitation and quality Clean assigned dining areas using appropriate procedures Wash and Sanitize food trays, dishes and food service items according to department standards • Wash and Sanitize all cookware used in kitchen Prepare special order items as needed Ensure sanitation and cleanliness exceeded department standards Deliver and maintain stock in all patient kitchens and Doctors lounges Show less



MBM Corporation

• Truck Transportation
• 400 - 500 Employee

• Accounts Receivable Specialist / Collections

  • Mar 2014 - Oct 2016

  Provide Financial Analysis for all new customer applications to determine creditworthiness Review Balance Sheets, Income Statements, Personal and Business Tax Returns Monitor portfolio of accounts consisting of AAFES, Aramark, Sodexo, HMS Host, Compass Group Prepare Documents for Bankruptcies Initiate collections activity against accounts past due more than 8 days Analyze accounts to discover discrepancies and resolve all variances promptly Develop reports to detail aging and past due accounts for senior management and customers. Worked with Customers to develop repayment plans for delinquent accounts. Enter Customer Payments into the system on Daily Basis Handle all issue with Superior customer service Assist IT department with Roll out of Oracle System within AR Train coworkers in working with Oracle system. Show less



Techworks Consulting, Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Intake Specialist

  • Sep 2013 - Mar 2014

  Answer All Incoming Calls and route them to the technicians Did in house Technical Support such as OS installs Monitor Daily Backup Reports and report any outages Monitor all Server Alerts and Create service tickets as needed Resolved customers issues using VNC Remote Desktop Educated customers on software and programs they use. Handle all issue with superior customer service Answer All Incoming Calls and route them to the technicians Did in house Technical Support such as OS installs Monitor Daily Backup Reports and report any outages Monitor all Server Alerts and Create service tickets as needed Resolved customers issues using VNC Remote Desktop Educated customers on software and programs they use. Handle all issue with superior customer service



Cablevision (Contract Position)

• Technical Support

  • Feb 2013 - Sep 2013

  Provided Technical Assistance to over 19,000 employees Provided Support for all Wireless services including VPN and Cellular Provided Support for Internal and External software including upgrades and installations Handle all issue with superior customer service Assisted in the roll out of Outlook 2010 to over 15,000 employees Resolved issues using a Live Chat tool, E-mail and Virtual Helpdesk Educated customers on Self Service tools available to them Work as part of a team to meet the department goals Show less



Regional Acceptance Corp

• United States
• Financial Services
• 300 - 400 Employee

• Collector

  • Jun 2012 - Jan 2013

  Make outbound calls to past due clients. Handle all Customer Billing issues. Maintain excellent customer service. Exceed Company assigned collection quotas Work with Customers to ensure payment terms for account are acceptable Work as part of a team to meet the Branch goals Make outbound calls to past due clients. Handle all Customer Billing issues. Maintain excellent customer service. Exceed Company assigned collection quotas Work with Customers to ensure payment terms for account are acceptable Work as part of a team to meet the Branch goals



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Customer Care Representative

  • Jan 2011 - Jun 2012

  Assist customers with their accounts Handle all Customer Billing issues. Maintain excellent customer service. Exceed Company assigned sales Quotas CSAT Above company goal Use Aspect Auto Dialer to contact Customers with Past Due Balances Work with Customers to ensure payment terms for account are acceptable Meet all Collection Goals for each month Work as part of a team to meet the department goals Assist customers with their accounts Handle all Customer Billing issues. Maintain excellent customer service. Exceed Company assigned sales Quotas CSAT Above company goal Use Aspect Auto Dialer to contact Customers with Past Due Balances Work with Customers to ensure payment terms for account are acceptable Meet all Collection Goals for each month Work as part of a team to meet the department goals



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Technical Support Representative / Team Lead

  • Feb 2010 - Jan 2011

  Troubleshoot technical devices Top performer in sales every month achieving 550% to goal Issue Resolution scores always at or above goal Achieved AHT goal since graduation to floor Work closely with Supervisor to assure 100% team green in all KPI’s Provide floor support for current team Recruited to do floor support for new learning lab agents Troubleshoot technical devices Top performer in sales every month achieving 550% to goal Issue Resolution scores always at or above goal Achieved AHT goal since graduation to floor Work closely with Supervisor to assure 100% team green in all KPI’s Provide floor support for current team Recruited to do floor support for new learning lab agents



Emergency Ambulance Service

• United States
• Law Enforcement
• 1 - 100 Employee

• Emergency Medical Technician

  • Jan 2004 - Jan 2010

  Provide basic life support to patients in need Effectively used life support interventions in accordance with NYS protocols Process necessary paperwork to ensure quality patient care Maintain professionalism during patient, patient-family, and medical personnel interactions Process all calls received to ensure emergency transports are dispatched in a timely manner Multi-task between scheduling / dispatching crews and maintaining coverage of all serviced areas Handled and Processed all Insurance Forms to ensure all information was correct. Show less



EVO Merchant Services

• United States
• Banking
• 1 - 100 Employee

• Fraud Investigator

  • Jun 2009 - Dec 2009

  Monitor all accounts to ensure they are processing within the assigned limits. Analyze and classify risks according to frequency and potential severity of loss. Monitor and raise/lower risk analysis standards based on applicant's financial history and credit-worthiness. Identify deteriorating credit situations and implement action plans Constant communication with merchants to obtain documentation validating their business, delivery of goods, and/or services for specific transactions Show less



First Data Merchant Services

• Financial Services
• 700 & Above Employee

• Credit Risk Manager

  • Mar 2003 - May 2009

  Reviewed and analyzed merchant documentation such as business financials Train new hire employees on systems and the daily work detail Maintain records of training to ensure completion Respond to telephone inquiries from customers relating to privacy, fraud and other related concerns Develops reporting for credit card losses and profitability through use of account management systems Forecasts delinquencies and losses to support provisioning and all other risk management processes Effectively used tools provided to contact merchant related parties during the collection process Constant communication with merchants to obtain documentation validating their business, delivery of goods, and/or services for specific transactions Show less



Levitz Home Furniture

• Collections Analyst

  • Jan 2002 - Mar 2003

  Processed incoming credit card disputes from American Express and Discover card holders Negotiated claim resolutions directly with clients to the satisfaction of all concerned parties Communicated resolutions to American Express and Discover in a timely manner Researches any overdue account balance that is not paid or partially paid Assigned outside agents when all collections efforts were exhausted Skip tracing using tools provided by the company as well as any personal experience and personal tools Show less