Field Tech/ Support Lead

• Jan 2023 - Present

Welcome to the forefront of dental technology! As an IT Field Tech at HTI, I am dedicated to ensuring that dental practices seamlessly integrate cutting-edge technology into their operations. With a keen eye for detail, a passion for problem-solving, and a commitment to exceptional client experiences, I am your trusted partner in optimizing IT systems for dental excellence. In the rapidly evolving landscape of dental care, technology plays a pivotal role in enhancing patient care, streamlining workflows, and maintaining the security of sensitive patient information. As an IT Field Tech, I am a proactive advocate for innovation, consistently seeking ways to implement the latest advancements to benefit both dental professionals and the patients they serve. My role takes me directly to dental practices, where I immerse myself in their unique environment to provide hands-on technical support. From installing and maintaining digital radiography systems to ensuring seamless integration of practice management software, I'm the go-to professional who ensures that every piece of technology works in harmony to deliver exceptional patient care. Every day brings new challenges, and I thrive on solving them. Whether it's diagnosing network issues that affect appointment scheduling or troubleshooting digital imaging equipment, I'm dedicated to swift and effective solutions. My goal is to minimize downtime and disruptions, allowing dental professionals to focus on what they do best – providing top-notch patient care. The confidentiality and security of patient data are paramount in the healthcare industry. I am well-versed in HIPAA regulations and cybersecurity best practices, ensuring that all IT systems are meticulously configured and monitored to safeguard sensitive patient information. Trust is the foundation of healthcare, and I'm here to ensure that trust is never compromised. Show less

Mortgage Loan Officer/ IT Tech

• Oct 2021 - Dec 2022

Mortgage Loan Originator

• Jul 2021 - Oct 2021

Mortgage Loan Officer

• Jul 2016 - Jul 2021

IT Technician

• Apr 2014 - Jun 2016

Responsible for all inside sales lead generation and account management of new prospects, working in tandem with VP of Sales. Oversaw and managed full pipeline of prospecting activities, including inbound activity, cold calling, conference leads, etc. Management of daily sales processes, forecasting, marketing and campaigns for overall pipeline activities. Critical part of team helping Fingi establish US prescence with successful multi-million dollar accounts in North America. Responsible for all inside sales lead generation and account management of new prospects, working in tandem with VP of Sales. Oversaw and managed full pipeline of prospecting activities, including inbound activity, cold calling, conference leads, etc. Management of daily sales processes, forecasting, marketing and campaigns for overall pipeline activities. Critical part of team helping Fingi establish US prescence with successful multi-million dollar accounts in North America.

Account Executive Team Lead

• Jan 2012 - Mar 2014

Responsible for driving corporate account sales in the Tri-State area. Ensure growth of new market penetration plus upgrades and retention of corporate customer base. Understand, sell, and communicate knowledge of all products and services, including new and varied technological features and product equipment functionality. Maintained a 115% sale average since completion of training. President Club Honors 2 years in a row. Responsible for driving corporate account sales in the Tri-State area. Ensure growth of new market penetration plus upgrades and retention of corporate customer base. Understand, sell, and communicate knowledge of all products and services, including new and varied technological features and product equipment functionality. Maintained a 115% sale average since completion of training. President Club Honors 2 years in a row.

Sub Contractor

• Jan 2008 - Dec 2011

Logistics for the Show Department Logistics for the Show Department

Compliance and Records Management

• Sep 2009 - Oct 2011

Reviewed and analyzed employee personal securities holdings and transactions; identified violations, informed employees, and provided guidance to enforce compliance with code of ethics. Reviewed and facilitate pre-clearance requests; conducted daily and weekly reviews of reported personal trades of supported personnel. Worked with third party vendors to enhance current securities platform. Insured the accuracy of electronic feeds of employee broker accounts. Assisted with annual compliance review plans for groups. Interviewed business and segment level personnel, examined various documents, reports, records, and prepared analysis. Show less

Corporate Specialist

• Oct 2010 - Apr 2011

Company Formation Specialist Company Formation Specialist

Paralegal

• Aug 2007 - Oct 2008

Contested Paralegal Contested Paralegal