Experience

JBG SMITH

• United States
• Real Estate
• 400 - 500 Employee

• Executive Concierge/Administrative Assistant

  • Jun 2018 - Present

  A proven self-starter in developing, coordinating, and implementing monthly tenant special events, including ideation, marketing material, event logistics, management of event performance, and corresponding post-event breakdown and reposting. • Contributes to increasing tenant satisfaction, leading to tenant renewal and retention, and increasing shareholder value. • Assists and administers comprehensive support for Property Managers, Leasing Agents, and Account Managers by maintaining databases, screening phone calls, and responding to emails. • Distributes welcome packages for new tenants, programs facility fobs and pre-determined welcome gifts, and quarterly tenant newsletters. • Provides ideas, programming, and associated budget numbers for consideration to establish a matrix of events and value-add services, etc. specific to the building’s tenant mix. • Collaborates with local retail businesses to develop discount programs with exclusive offerings for tenants. • Creates work orders and assigns work orders to the engineering staff, subcontractors, and vendors. Show less



NFC Amenity Management

• United States
• Hospitality
• 400 - 500 Employee

• Concierge Director

  • Jul 2016 - Jun 2018

  A reliable professional, critical thinker, and keen attention to detail in the administration & customer service arena, keeping in mind the need to foster resident retention, and event planning and execution. • Performed various administrative duties such as disseminating correspondence, supply ordering, and redirecting calls. • Assists residents with package deliveries, move-in/out logistics, opening requests for service, and following up to ensure satisfaction. • Enhanced the overall building experience for 493 residents by outreach to the community, allowing discounts and rewards programs. • Provide administrative support for the Director, Office Operations, CFO, and IT department. • Tracked and replaced office supplies as necessary to avoid interruptions in standard office procedures. • Updated databases and records for financial information, personnel, and other data. Show less



Allied Universal

• United States
• Professional Services
• 700 & Above Employee

• Security Officer

  • Feb 2015 - Jul 2017

  Detail-oriented and vigilant Security Guard with 3+ years of extensive experience in access systems and investigative procedures. Excellent eye for detail along with the ability to set priorities. Proficient in carrying out patrolling services, as well as writing incident reports. Ability to carry out First Aid and CPR. OCAT certified. • Observed departing personnel to protect against theft of company property and ensured that authorized removal of property is conducted within appropriate client requirements. • Watched for and reported irregularities, such as fire hazards, leaking water pipes, secured doors left unlocked, and the presence of unauthorized persons through the proper chain of command. • Investigated and prepared reports on accidents, incidents, and suspicious activities; maintained written logs as required. • Communicated with a team of 24 officers posted throughout the facility, alerting them of potential threats or incidents. • Responded to crisis and emergency situations in coordination with fire and police departments. •Checked identification cards of all personnel entering the buildings. Show less



Bozzuto

• United States
• Real Estate
• 700 & Above Employee

• Executive Concierge Manager

  • Nov 2012 - Dec 2015

  Responded to resident inquiries in a timely, friendly, and efficient manner and provided package assistance to residents. Ensured a high level of product knowledge of the property, including front desk procedures, amenities, nearby restaurants, local and community events, and attractions. Assured prompt and positive action on all resident complaints, questions, concerns, and maintenance requests, as well as conducted quality assurance follow-up to ensure the work was completed to their standards. • Investigated and resolved inquiries and complaints in a timely and empathic manner, effectively advancing the company's strategic efforts in resident retention. • Managed and monitored work perform by the concierge team through assigned tasks, weekly meetings, and annual evaluations. . • Planned and hosted monthly resident events to foster and sense of community and tenant appreciation. • Answered phone calls promptly and knowledgeably, ensuring complete and accurate information. • Accurately logged all disbursed all packages to the respective resident using the resident portal. • Communicated between all departments regarding relevant issues. Show less