Experience

iconectiv

• United States
• Telecommunications
• 200 - 300 Employee

• Tier 2 Production Support Engineer

  • Jun 2021 - Present



BookingBuilder Technologies

• New Jersey

• Teri 3 Support Specialist

  • May 2019 - Jun 2020

  Provide Client Support and internal support for BookingBuilder Family of Products, a company that is 100% remote and provides technical solutions to the travel industry. Provide Client Support and internal support for BookingBuilder Family of Products, a company that is 100% remote and provides technical solutions to the travel industry.



State Street

• United States
• Financial Services
• 700 & Above Employee

• Client Technical Support II

  • Feb 2004 - May 2019

  Support External and Internal client of PAM for Securities and PAM Family of products. Support the ePAM and eMIG product for external client. Support/maintain the GECS automation system for ePAM/eMIG. Create new work flow for ePAM/eMIG clients. Primary support for eMIG in the group. Support/Maintain the SFTP erver and outbound FTP scripts. Support MS SQL database maintance for client and support databases. Support External and Internal client of PAM for Securities and PAM Family of products. Support the ePAM and eMIG product for external client. Support/maintain the GECS automation system for ePAM/eMIG. Create new work flow for ePAM/eMIG clients. Primary support for eMIG in the group. Support/Maintain the SFTP erver and outbound FTP scripts. Support MS SQL database maintance for client and support databases.



Atlantic Mutual

• Insurance
• 1 - 100 Employee

• Tech Support

  • Aug 2000 - Jul 2003

  Provided PC support to user in main office and office in the Tri-state area. Support Financial software like PAM for Securities, for the Finiance group. Also supported the servers local servers. Provided PC support to user in main office and office in the Tri-state area. Support Financial software like PAM for Securities, for the Finiance group. Also supported the servers local servers.