Experience

Virginia's Community College System

• United States
• Higher Education
• 100 - 200 Employee

• Information Technology Analyst

  • Nov 2020 - Present

  Richmond, Virginia, United States

• IT Planning Analyst

  • Jul 2019 - Nov 2020

  Richmond, Virginia Area



Self-Employed

• Writer

  • Nov 2014 - Present

  Richmond, After writing here and there in college, my passion was revitalized the year my son was born. In such a short time, I have learned a lot and am a continual work in progress. There are many stories in my head just waiting to meet the blank pages before me.



Genworth

• United States
• Insurance
• 700 & Above Employee

• Associate Sales Support Specialist

  • Jan 2017 - Jul 2019

• Risk Management Coordinator

  • Apr 2014 - Jan 2017

  Lynchburg, Virginia Area Work closely with Re-insurers and manage the TAI systems that hold policies and claims. Greatly used Excel to run macros and process vast amounts of information to correct and change policies. Data analysis with through the use of multiple systems; TAI, Open Pages, TMS, Citrix.



Liberty University

• United States
• Higher Education
• 700 & Above Employee

• Student Advocate

  • Nov 2010 - Mar 2014

  Lynchburg, Virginia Area Assisted students with issues and concerns they may have. Worked as a liaison between the students and other academic departments. Focused closely on retaining students to the university through phone calls and emails during the semester. Processed Enrollment Termination for following semester withdraws. Spent time as events coordinator for Summer Orientation. Developed daily, quarterly, and yearly reports. Worked closely with Student Accounts and Financial Aid to assist… Show more Assisted students with issues and concerns they may have. Worked as a liaison between the students and other academic departments. Focused closely on retaining students to the university through phone calls and emails during the semester. Processed Enrollment Termination for following semester withdraws. Spent time as events coordinator for Summer Orientation. Developed daily, quarterly, and yearly reports. Worked closely with Student Accounts and Financial Aid to assist students. Show less



Virginia Employment Commission

• United States
• Human Resources Services
• 500 - 600 Employee

• Workforce Services Representative

  • Mar 2010 - Nov 2010

  Assisted claimants with filling for unemployment. Trouble shot benefit issues and resolved them. Worked with tax department in issuing notices and resolving issues on accounts. Built relationships with other employers and companies in the area to help the unemployed locate jobs.



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Assistant Cafe Manager

  • Apr 2009 - May 2010

  Lynchburg, Virginia Area Provided customer service, supervised employees in the department, trained employees, created schedule, and balanced department budget.