Account Executive & Operations Manager

• Jul 2017 - Present

• Manage portfolio of clients; serve as primary Salesforce System Administrator, project manager, and solutions manager for primary technology platforms; consult with C-Suite executives for all solution engineering to align with strategic and long-term organizational plans• Onboard new clients by serving as implementation manager; coordinate data migration, training, management of development team, and integration of any third party platforms• Propose, scope, and maintain feature enhancements to proprietary technology platform and proprietary Salesforce managed package• Represent ChapterSpot during on-site client trainings, industry conferences, and sales meetings with potential clients• Develop training materials for account management department; serve as liaison between account management and development teams; host monthly solution reviews with account management team

Business Manager

• Nov 2019 - Jan 2021

• Facilitated the implementation and use of Salesforce as the organization’s primary database• Managed fundraising planning and implementation with the guidance of the Board of Directors and strategic plan• Communicated and coordinated with all community partners for sponsorships, partnerships, venue rental and other official business on behalf of the organization• Managed the marketing and communication platforms for internal and external communication; this includes Facebook, website, YouTube and mass marketing

Director of Chapter Services

• Jul 2015 - Jul 2017

• Oversaw 8 traveling staff members that served as account managers for undergraduate chapters across the United States• Developed an 8-week summer onboarding and training program for new hires• Maintained $250,000 departmental budget for travel, programming, and educational tasks• Planned and organized a regional training program for over 700 attendees across 6 cities• Represented the staff on a planning committee for a biennial national convention with over 1100 attendees• Maintained relationship and communication as the parry point of contact for all host colleges and universities

Associate Director of Chapter Services

• Aug 2013 - Jul 2015

• Managed the operations of 38 undergraduate chapters throughout the United States• Designed and updated resources for undergraduate members regarding best practices in operations• Assisted Phi Kappa Psi Endowment Fund in data collection for donor and stewardship visits• Coordinated communication with local university representatives and volunteers • Represented the department at quarterly board of directors meetings

Guest Relations Manager

• May 2013 - Aug 2013

Brass Instructor

• Aug 2012 - Jul 2013

President

• Apr 2011 - Apr 2012

-Oversaw and allocated an operating budget of $220,000+ each semester for use by the SGA and chartered student organizations-Interviewed, appointed, and managed an executive staff of 8 students-Served as student representative on the Provost Search Committee-Served as the student representative to the Board of Trustees (sub committee and full board), University Budgeting Committee, and Honorary Degree Committee

Vice President

• Apr 2010 - Apr 2011

-Appointed members to manage four internal committees and 10 external committees to the University -Planned and implemented the largest concert event on campus, Loup Garou, with a committee of 5 students and staff members on a $65,000 budget-Chaired the Allocations Committee, responsible for $70, 000 to chartered student organizations-Facilitated a weekly meeting of the student Senate (approximately 25 undergraduate representatives to all academic colleges)