Experience

Oversight

• Portugal
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Client Services Engineer

  • Mar 2021 - Present



York Risk

• United States
• Insurance
• 700 & Above Employee

• Client Service Analyst 3

  • May 2019 - Nov 2020



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Consultant

  • Oct 2016 - Dec 2018

  Responsible for analyzing and providing data driven recommendations for NCR's ERP telecommunication infrastructure with a goal of reducing annual spend and consumption.Primary Tools: Teradata, Hadoop, Tableau, Sharepoint



Strive Consulting, LLC

• United States
• Advertising Services

• Software Test Engineer w/ AT&T Mobility

  • Sep 2015 - Jun 2016

  • Provide quality assurance and production support for a business intelligence tool that reports sales performance metrics for over 5,200 retail locations. • Duties include validating backend data is consistent with ETL logic formed from Teradata databases. • Architect test case scenarios and perform pre-release validations on front end UI changes via manual testing.• Provide ownership for escalated production issues during post release.• Track Defects and recommend new… • Provide quality assurance and production support for a business intelligence tool that reports sales performance metrics for over 5,200 retail locations. • Duties include validating backend data is consistent with ETL logic formed from Teradata databases. • Architect test case scenarios and perform pre-release validations on front end UI changes via manual testing.• Provide ownership for escalated production issues during post release.• Track Defects and recommend new stories for release via Agile development cycle. Show more Show less



Cypress Care

• Pharmaceuticals
• 1 - 100 Employee

• Senior Data Analyst

  • Sep 2012 - Sep 2015

  ● Extract, manipulate and analyze data and use it to draw relevant conclusions.● Determine relevant metrics for predictive analytics, leading / logging indicators to determine risks and opportunities.● Maintain the data integrity during extraction, manipulation, processing, analysis and storage.● Develop or enhance custom solutions to solve production impediments utilizing VBScript, Shell, batch and Groovy Scripting● Mentor data analysts to improve overall efficiency of… ● Extract, manipulate and analyze data and use it to draw relevant conclusions.● Determine relevant metrics for predictive analytics, leading / logging indicators to determine risks and opportunities.● Maintain the data integrity during extraction, manipulation, processing, analysis and storage.● Develop or enhance custom solutions to solve production impediments utilizing VBScript, Shell, batch and Groovy Scripting● Mentor data analysts to improve overall efficiency of department Show more Show less



Harland Clarke

• India
• Hospitals and Health Care

• IT Support Services Analyst

  • Aug 2005 - Sep 2012

  ● Interface directly with clients and the business in an effort to resolve escalated application issues. Functions include complex troubleshooting, analyzing production web/order logs and database queries, collaborating with system owners and SME’s, providing feedback to technical and nontechnical customer contacts. ● Recommend and document application enhancements and bug fixes as appropriate to resolve client and employee issues. Work closely with development and production to test and… ● Interface directly with clients and the business in an effort to resolve escalated application issues. Functions include complex troubleshooting, analyzing production web/order logs and database queries, collaborating with system owners and SME’s, providing feedback to technical and nontechnical customer contacts. ● Recommend and document application enhancements and bug fixes as appropriate to resolve client and employee issues. Work closely with development and production to test and coordinate configuration changes for standard and custom integration solutions, ● Provide standard and ad hoc reports gauging key performance indicators for immediate IT division with Business Objects (Excel, Access, SSRS) and/or complex SQL queries● Utilize Unix shell commands, JCL mainframe and multiple SQL, Oracle and DB2 warehouses.● Responsible for reporting performance metrics of the helpdesk and other IT departments up to executive management using advanced SQL, Excel pivot tables and Access query skill sets.● Provide advanced 1st level support for web order entry channels, enterprise applications and manufacturing systems. Participate in Tier 2 support being responsible for internal training, documentation and oncall support. Show more Show less



ADP

• Lebanon
• Architecture and Planning
• 1 - 100 Employee

• EDT Analyst

  • Apr 2004 - Aug 2005

  ● Assist business partners in creating requirements and test scenarios for an application to convert files into the ADP custom format and aided clients/coworkers with related troubleshooting issues. ● Participate in User Acceptance Testing for new software and procedural releases. Create cast test scenarios for positive, negative and regress changes. Evaluate anomalies in custom format data files once in production to minimize exceptions using Excel, Access and SQL queries.



Compaq

• Operations Analyst

  • Dec 1998 - Aug 2002

  Handled various server outage issues via Remedy Action Request System and communication with ISP’s Network Operating Center. Created daily metrics reports using Lucent CentreVu System call tracking system to reflect helpdesk performance. Enhanced, monitored and reviewed skill levels of tier 1 agents.