Experience

San Francisco City Guides

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer Docent

  • Jul 2015 - Present

  ♣ Leading historical tours of Nob Hill and Union Square ♣ Leading historical tours of Nob Hill and Union Square



National Park Service

• United States
• Government Administration
• 700 & Above Employee

• Volunteer Docent

  • Nov 2013 - Present

  ♣ Leading historical tours of Alcatraz Island and Point Bonita Lighthouse ♣ Leading historical tours of Alcatraz Island and Point Bonita Lighthouse



Lark Creek Restaurant Group

• San Francisco Bay Area

• General Manager / Partner

  • Oct 2007 - Jul 2013

  ♣ Operational lead for new business start-up ♣ Recruited and trained managers and staff ♣ Voted “Top 10” East Bay Restaurant; Diablo Food Awards, November, 2008 ♣ Highest guest satisfaction surveys (Open Table and Yelp reviews, secret shopper reports) and lowest rate of staff turnover within Lark Creek Restaurants (ten locations) ♣ Operational lead for new business start-up ♣ Recruited and trained managers and staff ♣ Voted “Top 10” East Bay Restaurant; Diablo Food Awards, November, 2008 ♣ Highest guest satisfaction surveys (Open Table and Yelp reviews, secret shopper reports) and lowest rate of staff turnover within Lark Creek Restaurants (ten locations)



Paradise Bay Restaurant

• San Francisco Bay Area

• General Manager

  • Mar 2004 - Aug 2007

  ♣ Operational lead for new business start-up ♣ Recruited and trained managers and staff ♣ Voted “Top 25” North Bay Restaurant; 2007 Michelin Dining Guide ♣ Operational lead for new business start-up ♣ Recruited and trained managers and staff ♣ Voted “Top 25” North Bay Restaurant; 2007 Michelin Dining Guide



Baja Fresh

• United States
• Restaurants
• 100 - 200 Employee

• General Manager / Regional Manager

  • Jul 2002 - Mar 2004

  ♣ Established a new franchise territory, opening three locations ♣ Established a new franchise territory, opening three locations



RH

• United States
• Design Services
• 700 & Above Employee

• Manager of Recruiting and Customer Service

  • Nov 1993 - Dec 2000

  ♣ Recruited and hired managers, nationwide, as the Company expanded from 45 to 110 store locations ♣ Wrote and presented Manager's Guide to Seasonal Recruiting to over 200 corporate and unit managers ♣ Designed and initiated comprehensive customer service training programs, incentive and reward systems District Manager ♣ Operational lead for new business start-up in eight locations ♣ Recruited and trained managers and staff ♣ Recruited and hired managers, nationwide, as the Company expanded from 45 to 110 store locations ♣ Wrote and presented Manager's Guide to Seasonal Recruiting to over 200 corporate and unit managers ♣ Designed and initiated comprehensive customer service training programs, incentive and reward systems District Manager ♣ Operational lead for new business start-up in eight locations ♣ Recruited and trained managers and staff



The Nature Company

• San Francisco Bay Area

• District Manager

  • Mar 1989 - Nov 1993

  ♣ Directed and supported 26 managers and 150 retail sales associates in 13 stores ♣ Hired and trained the managers who trained all of the managers to follow, as the Company expanded from 50 to 125 store locations ♣ Presented 12-hour sales and service workshops to all managers and retail sales associates ♣ Highest guest satisfaction surveys (secret shopper reports) across nine districts ♣ Directed and supported 26 managers and 150 retail sales associates in 13 stores ♣ Hired and trained the managers who trained all of the managers to follow, as the Company expanded from 50 to 125 store locations ♣ Presented 12-hour sales and service workshops to all managers and retail sales associates ♣ Highest guest satisfaction surveys (secret shopper reports) across nine districts



Pacific Gas and Electric Company

• United States
• Utilities
• 700 & Above Employee

• Human Resources Generalist

  • May 1986 - Nov 1988

  ♣ Advised and consulted with first-line supervisors regarding performance management issues ♣ Administered compensation and benefits plans ♣ Negotiated terms and settlement during grievance proceedings filed by either of two labor unions Succession Planning and College Relations ♣ Recommended internal and external training to enhance opportunities for female and minority candidates throughout this organization of 30,000 employees ♣ Compiled the primary resource… Show more ♣ Advised and consulted with first-line supervisors regarding performance management issues ♣ Administered compensation and benefits plans ♣ Negotiated terms and settlement during grievance proceedings filed by either of two labor unions Succession Planning and College Relations ♣ Recommended internal and external training to enhance opportunities for female and minority candidates throughout this organization of 30,000 employees ♣ Compiled the primary resource materials to conduct on-campus recruiting targeting engineering students at the University of California, Davis Show less ♣ Advised and consulted with first-line supervisors regarding performance management issues ♣ Administered compensation and benefits plans ♣ Negotiated terms and settlement during grievance proceedings filed by either of two labor unions Succession Planning and College Relations ♣ Recommended internal and external training to enhance opportunities for female and minority candidates throughout this organization of 30,000 employees ♣ Compiled the primary resource… Show more ♣ Advised and consulted with first-line supervisors regarding performance management issues ♣ Administered compensation and benefits plans ♣ Negotiated terms and settlement during grievance proceedings filed by either of two labor unions Succession Planning and College Relations ♣ Recommended internal and external training to enhance opportunities for female and minority candidates throughout this organization of 30,000 employees ♣ Compiled the primary resource materials to conduct on-campus recruiting targeting engineering students at the University of California, Davis Show less



Chart House Restaurants

• San Francisco Bay Area

• General Manager

  • Feb 1980 - Nov 1985

  ♣ Trained, mentored and supervised 15 managers and teams upwards of 125 people ♣ Utilized role-playing exercises to teach and reinforce best practices during monthly sales and service meetings ♣ Wrote a comprehensive Customer Service Training Manual; that was later adopted as the standard training template in all locations ♣ Trained, mentored and supervised 15 managers and teams upwards of 125 people ♣ Utilized role-playing exercises to teach and reinforce best practices during monthly sales and service meetings ♣ Wrote a comprehensive Customer Service Training Manual; that was later adopted as the standard training template in all locations