Experience

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  San Francisco City Guides

  • San Francisco Bay Area

  • Volunteer Docent

    • Jul 2015 - Present
    • San Francisco Bay Area

    ♣ Leading historical tours of Nob Hill and Union Square

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  National Park Service

  • San Francisco Bay Area

  • Volunteer Docent

    • Nov 2013 - Present
    • San Francisco Bay Area

    ♣ Leading historical tours of Alcatraz Island and Point Bonita Lighthouse

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  Lark Creek Restaurant Group

  • San Francisco Bay Area

  • General Manager / Partner

    • Oct 2007 - Jul 2013
    • San Francisco Bay Area

    ♣ Operational lead for new business start-up♣ Recruited and trained managers and staff ♣ Voted “Top 10” East Bay Restaurant; Diablo Food Awards, November, 2008♣ Highest guest satisfaction surveys (Open Table and Yelp reviews, secret shopper reports) and lowest rate of staff turnover within Lark Creek Restaurants (ten locations)

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  Paradise Bay Restaurant

  • San Francisco Bay Area

  • General Manager

    • Mar 2004 - Aug 2007
    • San Francisco Bay Area

    ♣ Operational lead for new business start-up♣ Recruited and trained managers and staff♣ Voted “Top 25” North Bay Restaurant; 2007 Michelin Dining Guide

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  Baja Fresh

  • San Francisco Bay Area

  • General Manager / Regional Manager

    • Jul 2002 - Mar 2004
    • San Francisco Bay Area

    ♣ Established a new franchise territory, opening three locations

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  Restoration Hardware

  • San Francisco Bay Area

  • Manager of Recruiting and Customer Service

    • Nov 1993 - Dec 2000
    • San Francisco Bay Area

    ♣ Recruited and hired managers, nationwide, as the Company expanded from 45 to 110 store locations♣ Wrote and presented Manager's Guide to Seasonal Recruiting to over 200 corporate and unit managers♣ Designed and initiated comprehensive customer service training programs, incentive and reward systemsDistrict Manager ♣ Operational lead for new business start-up in eight locations♣ Recruited and trained managers and staff

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  The Nature Company

  • San Francisco Bay Area

  • District Manager

    • Mar 1989 - Nov 1993
    • San Francisco Bay Area

    ♣ Directed and supported 26 managers and 150 retail sales associates in 13 stores ♣ Hired and trained the managers who trained all of the managers to follow, as the Company expanded from 50 to 125 store locations ♣ Presented 12-hour sales and service workshops to all managers and retail sales associates♣ Highest guest satisfaction surveys (secret shopper reports) across nine districts

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  Pacific Gas and Electric Company

  • San Francisco Bay Area

  • Human Resources Generalist

    • May 1986 - Nov 1988
    • San Francisco Bay Area

    ♣ Advised and consulted with first-line supervisors regarding performance management issues ♣ Administered compensation and benefits plans♣ Negotiated terms and settlement during grievance proceedings filed by either of two labor unionsSuccession Planning and College Relations ♣ Recommended internal and external training to enhance opportunities for female and minority candidates throughout this organization of 30,000 employees♣ Compiled the primary resource materials to conduct on-campus recruiting targeting engineering students at the University of California, Davis

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  Chart House Restaurants

  • San Francisco Bay Area

  • General Manager

    • Feb 1980 - Nov 1985
    • San Francisco Bay Area

    ♣ Trained, mentored and supervised 15 managers and teams upwards of 125 people ♣ Utilized role-playing exercises to teach and reinforce best practices during monthly sales and service meetings♣ Wrote a comprehensive Customer Service Training Manual; that was later adopted as the standard training template in all locations