System Administrator

• Nov 2022 - Present

• Executed server deployments and updates on Windows Server and SQL Server; deployed new software builds to customer environments. • Technology stack includes Dell Servers, Nimble storage, Nessus, Aruba, and Cisco controllers and APs, RFID readers, and Ekahau RTLS controller and site survey tools. • Performed security assessments and hardened systems following DoD standards and running vulnerability assessment tools • Diagnosed the root cause of problems and developed solutions for customers and the business in the following areas: PKI, IIS, .NET application, database management, data management, security, and networking Show less

Jr Sytem Administrator

• Mar 2022 - Oct 2022

As the Junior System Administrator for GoReact, I managed the entire IT department. Administered mainly MacOS devices alongside Windows devices. Delivered IT infrastructure through code. • Managed and maintained Production Code Repositories • Created Documentation for all missing IT procedures • Used scripting to automate employee Offboarding/Onboarding. Tools Used: Git, Linux, Python, NGINX. JIRA, Zoom, Slack, Office365 Admin, Google Workspace, Google Cloud/APIs, Jumpcloud, API’s, Apple MDM, GoPhish, Docker, Gitlab, Ubiquiti, Munki, FOG, AWS(EC2, Block Storage, S3), Terraform, Puppet. Show less

Enterprise Support Engineer

• Mar 2021 - Mar 2022

As a TSE for MasterControl, we supported and resolved MasterControl customers issues through email and phone in a timely manner, and to a high level of customer satisfaction. Managed an active caseload of 50 to 80 issues at one time. • Used Knowledge base documentation to learn proprietary documentation QMS software • Query and understand Microsoft SQL. Ran updates and commits in environment after research and approval. • Documented and assessed new defects efficiently for ETD team Tools Used: ServiceNow, Windows Server, Windows Remote Desktop, WebEx, Microsoft SQL, Office 365, Tomcat, Apache, Okta, Grafana, Uptrends, Zoom Show less

IT Support Associate II

• Sep 2020 - Mar 2021

Enterprise Support Engineer

• Sep 2019 - Jul 2020

As a TSE for MasterControl, we supported and resolved MasterControl customers issues through email and phone in a timely manner, and to a high level of customer satisfaction. Managed an active caseload of 15 to 20 issues at one time. • Used Knowledge base documentation to learn proprietary documentation QMS software • Query and understand Microsoft SQL. Ran updates and commits in environment after research and approval. • Documented and assessed new defects efficiently for ETD team Tools Used: ServiceNow, Windows Server, Windows Remote Desktop, WebEx, Microsoft SQL, Office 365, Tomcat, Apache, Okta, Grafana Show less

Technical Support Engineer II

• Jan 2019 - Sep 2019

As a TSE II for Novarad, we assisted and maintained servers and the radiology application for clinics across the globe. One night on call, helped an individual upload a patient’s x-rays so they didn’t need open heart surgery in a third world country. Managed an active caseload of 15 to 20 issues at one time.• Use a variety of Windows systems and virtual environments to manage radiology department information• Used Bash scripts to sort image folders on server to look for errors• Worked in PostgreSQL to query troubleshoot issues with serialization of images.• Worked on Call to diagnose issues as part of after-hours support 1 week a month.Tools Used: PostgreSQL, Microsoft CRM, Wireshark, Windows Server, Active Directory, Icinga Show less

Technical Support Engineer

• Aug 2018 - Jan 2019

The Technical Support Engineer Level 1 provides customer support to Novaradcustomers. The TSE 1, answers incoming phone calls, gathers details about customerproblems, provides answers and solutions by efficiently resolving basic internal andexternal customer requests related to Novarad software/hardware, system malfunctionsor user error.

Helpdesk Specialist, IT

• Nov 2017 - Jul 2018

Responding to requests for technical assistance in person, via phone, or electronically. Updated and created new inventory control process for office. • Provided extensive networking and firsthand support to resolve PC issues.• Managed inventory control and new hire station builds.• Logged all issues in KACE ticketing systemTools used: Active Directory, Linux, ICINGA, Windows Office Admin, KACE

Associate Technical Account Manager

• Jul 2016 - Nov 2017

Onboarded and customized the Genesis2 product for new clients choosing Yardi for their property management software needs.• Provided priority support to escalated clients to resolve concerns and address ad hoc requests• Implemented and trained all new clients and managed their transition into the Yardi Genesis 2 product• Always managed the greatest number of clients, even more than the team veterans.

Help Desk Representative - Self Storage

• Mar 2015 - Jul 2016

Provided direct technical support and troubleshooting capabilities to Self storage clients using the Yardi legacy product “CenterShift”.• Always scored 90% or better on customer reviews of support.• Used Oracle SQL to address and troubleshoot issues within the application.Tools used: Webex, Oracle SQL, Windows Suite

Network Operations Analyst

• Mar 2017 - Oct 2017

Worked Part-Time graveyard shift on the weekends while maintaining a fully time job at Yardi. Monitored and tested CaptionCall’s patented speech to text phone system from a network level. • Monitored Network traffic as well as Oracle Database jobs through IDERA. • Made sure all mission critical systems were 100% by evaluating the system every hour. • Reported outages and coordinated system failovers with appropriate teams. Tools Used: Idera, Excel, SQL, Icinga, Graphana Worked Part-Time graveyard shift on the weekends while maintaining a fully time job at Yardi. Monitored and tested CaptionCall’s patented speech to text phone system from a network level. • Monitored Network traffic as well as Oracle Database jobs through IDERA. • Made sure all mission critical systems were 100% by evaluating the system every hour. • Reported outages and coordinated system failovers with appropriate teams. Tools Used: Idera, Excel, SQL, Icinga, Graphana