Truck Driver

• May 2023 - Present

Assistant Vice President

• Aug 2020 - Jan 2023

Spearheaded all aspects of client service and daily operations for more than 40 title organizations and equity clients including oversight of two direct report curative managers and respective client service teams. Consistently collaborated with four offshore providers driving team training and development to optimize performance, delivering regular peer-review feedback and recommendations for improvement. Leveraged strong communication and interpersonal skills to drive highest quality customer relationship management (CRM). ● Significantly improved customer service experience and product delivery turnaround time through development and deployment of innovative software system enhancements increasing operational efficiency and accuracy. ● Restructured antiquated subordination system and process flow in collaboration with leadership team resulting in improved request tracking, increased efficiency, and total turnaround time.● Responded to sudden triple increase in order volume by developing off-shore training model to expeditiously onboard more than 60 employees from three off-shore partners, meeting client demands and expectations. Show less

Title Operations Manager

• Dec 2019 - Aug 2020

Directed internal title curative services team while concurrently overseeing subordination team tasked with servicing VIP client. Motivated, mentored, and coached team of more than 30 employees through engaging training and development initiatives that empowered top performance.● Oversaw daily order inflow of 150 orders with accuracy and timeliness.● Collaborated with executive leadership team to develop and implement highly successful customer service improvement initiatives to exceed VIP client expectations.● Diligently investigated and quickly resolved critical issue with client’s mortgage refinancing release resulting in successful home sale within deadline.● Navigated arduous probate process on client’s behalf assisting with refinancing and avoiding costly legal fees.● Recognized for stellar contributions with promotion to Assistant Vice President, Title Operations position. Show less

Real Estate Loan Processor

• May 2019 - Dec 2019

Oversaw pipeline of 80 mortgage refinance loans utilizing multiple products including Federal Housing Administration (FHA) and Veteran Affairs (VA) loans. Leveraged multitasking and collaborative leadership skills when connecting with various internal and external entities to source necessary elements for underwriting and facilitating closing process. Oversaw pipeline of 80 mortgage refinance loans utilizing multiple products including Federal Housing Administration (FHA) and Veteran Affairs (VA) loans. Leveraged multitasking and collaborative leadership skills when connecting with various internal and external entities to source necessary elements for underwriting and facilitating closing process.