Michael Monsport
Support Technician at Orchestra Software- Claim this Profile
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Bio
Experience
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Support Technician
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Sep 2018 - Present
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Programmer
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Mar 2018 - Present
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Floor Manager
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Nov 2015 - Jun 2017
High volume brunch service in downtown Jersey City. Managing a ten person floor staff to serve some of the longest standing regular guests in Paulus Hook.
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Floor Manager
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Nov 2015 - Jun 2017
Coordinating a Front of House staff of 20. Running the floor and expediting line during shifts while seeking out first time guests and feedback from regulars. Managing the 18 beer taps and their rotation physically and on social media. Responding to reviews and consolidating our online presence in the most effective ways. Staff training with food, beverage and service, with daily meetings. Continuous updates of training material and menu knowledge. Providing positivity in a leadership role.
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Assistant Manager
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Jan 2008 - Nov 2015
My responsibilities include staff training, smallwares ordering and liquor inventory for multiple establishments.
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Assistant Manager
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Apr 2012 - Feb 2015
Managed and organized the training of a staff of over 40 employees; created weekly schedules for front of house staff; calculated beverage costing while evolving a liquor, beer, and wine inventory; prioritized guest relations and quality of service.
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Education
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PDX Code Guild
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New Jersey City University
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County College of Morris