Experience

KSAT

• United States
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• Information Technology Manager

  • Jul 2023 - Present

  Manage IT TeamCyber and Physical building securityHelp Desk SupportSystem AdministratorExperience with troubleshooting and patching MacOS and Windows OSRemote user assistanceResponsible for backup and disaster recovery of Linux and Windows operating systemsSoftware, hardware, and network troubleshooting and problem resolutionInstall Microsoft Windows server to physical and virtual environments and perform software, patching, upgrading, and maintenance.Install various support structures, including cable racks, j-hooks, inner duct, and other related structures.Hardware and software install and upgrades for desktops/mobile devices.Active Directory Administrator O365 AdministratorData Center AuditRacking, cabling and decommissioning IT equipmentOn-Call emergency assistanceSwap out failed componentsAWS admin Install, upgrade, and perform maintenance of server hardware components as per requirement.Monitoring and building systems in VMware vSphere.VoIP telephony experience (Zoom, GoTo)On/Offboarding supportCisco Meraki administratorAssistance with multiple satellite trucks' maintenance and troubleshootingSetup and maintenance of IPTV hardware and softwareAssistance with special events (Fiesta setup, tear down, and clean up)Familiar with Cisco Switch Show less

• IT Specialist

  • Oct 2021 - Jul 2023

  Cyber and Physical building securityHelp Desk SupportSystem AdministratorExperience with troubleshooting and patching MacOS and Windows OSRemote user assistanceResponsible for backup and disaster recovery of Linux and Windows operating systemsSoftware, hardware, and network troubleshooting and problem resolutionInstall Microsoft Windows server to physical and virtual environments and perform software, patching, upgrading, and maintenance.Install various support structures, including cable racks, j-hooks, inner duct, and other related structures.Hardware and software install and upgrades for desktops/mobile devices.Active Directory Administrator O365 AdministratorData Center AuditRacking, cabling and decommissioning IT equipmentOn-Call emergency assistanceSwap out failed componentsAWS admin Install, upgrade, and perform maintenance of server hardware components as per requirement.Monitoring and building systems in VMware vSphere.VoIP telephony experience (Zoom, GoTo)On/Offboarding supportCisco Meraki administratorAssistance with multiple satellite trucks' maintenance and troubleshootingSetup and maintenance of IPTV hardware and softwareAssistance with special events (Fiesta setup, tear down, and clean up)Familiar with Cisco Switch Show less



Texas Public Radio

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Radio Board Operator

  • Nov 2020 - Sep 2021

  Knowledge and operations of audio-mixing board Assistance with special live broadcasts Knowledge and familiarity with Audio Vault Knowledge and familiarity with NewsBoss Familiarity with Adobe Audition Assistance with Website content Manually injecting audio into automation Knowledge and operations of audio-mixing board Assistance with special live broadcasts Knowledge and familiarity with Audio Vault Knowledge and familiarity with NewsBoss Familiarity with Adobe Audition Assistance with Website content Manually injecting audio into automation



iHeartMedia

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Server Admin / Hardware Support Engineer

  • Apr 2014 - Oct 2020

  Data Center Audit Experienced in Service Now ticketing system Racking, cabling and decommissioning IT equipment On-Call emergency assistance Swap out failed components vSphere and AWS admin Install, upgrade and perform maintenance of server hardware components as per requirement Install Microsoft Windows server to physical and virtual environments and performing software, patching, upgrading and maintenance Install various support structures, including cable racks, j-hooks, innerduct, and other related structures Monitoring and building systems in VMware vSphere Familiarity with AD, DHCP, GPO and SCCM Familiarity with ServiceNow Remote user assistance Responsible for backup and disaster recovery of Linux and Windows operating systems Software, hardware, and network troubleshooting and problem resolution Hardware and software installs and upgrades for desktops Microsoft Office Suite experience Show less



EZs Brick Oven & Grill

• 734 e bitters rd san antonio‎ texas‎ 78216 united states

• Team Member

  • Jun 2013 - Apr 2014

  Chief – full kitchen duties Food Prep - Portion veggies, cut onions for onion rings, stock all stations Dish - Trash runs, Wash dishes New Hire Trainer – Train dish and kitchen positions Customer Service Chief – full kitchen duties Food Prep - Portion veggies, cut onions for onion rings, stock all stations Dish - Trash runs, Wash dishes New Hire Trainer – Train dish and kitchen positions Customer Service



Whataburger

• United States
• Restaurants
• 700 & Above Employee

• Team Member

  • Feb 2009 - Jun 2013

  Cook (Grill, makeup table, fries) Register (Cash handling, customer service, drink station, access to store safe) Stocking (walk-in fridge and freezer, super cooler, all stations) Unloading of Sygma truck Maintenance (store cleanliness, parking lot check, service restrooms, clean windows, walk out trash) Management (safe access, make schedules, set daily worker positions, train new hires, assist temporary management, proof read management emails) Customer Service Problem solving skills Show less



2Wire

• Telecommunications
• 100 - 200 Employee

• Teir 1 Technical Support

  • Dec 2007 - Jan 2009

  E-mail, company site issues, connectivity issues, Wi-Fi issues, new hardware connection support TV Technical Support – Pixilation, fuzzy screen, connectivity issues VoIP Technical Support – Quality of Service, connectivity issues Remote access to Gateway Router – set ports, reset Wi-Fi password, check traffic issues, Factory Reset if necessary Schedule service visit – If issue could not be resolved Customer Service – Insure all services are working E-mail, company site issues, connectivity issues, Wi-Fi issues, new hardware connection support TV Technical Support – Pixilation, fuzzy screen, connectivity issues VoIP Technical Support – Quality of Service, connectivity issues Remote access to Gateway Router – set ports, reset Wi-Fi password, check traffic issues, Factory Reset if necessary Schedule service visit – If issue could not be resolved Customer Service – Insure all services are working