Experience

CleanCare Linen

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Service Manager and Business Development

  • Jan 2016 - Present

  • Retained all Service Manager duties while also working on business development - exploring new revenue streams, furthering current client penetration, cultivating new business opportunities through research and sales calls. • Optimized business opportunities by creating and submitting proposals resulting in over $7.4 million of sales and revenue.• Create, implement, and oversee installation plans for new business. The process includes meeting with multiple managers and department heads at each new location, as well as, communicating all needs and important timing items to plant operations and distribution, plus directing the service installation teams and surpassing overall client expectations. Show less

• Service Manager, Healthcare Division

  • Dec 2014 - Dec 2015

  • Providing daily customer relationship management for the Healthcare Plant as the primary point of contact with all the clients - ranging from sole facilities to large IDNs. Helping to reduce cost for clients while increasing profitability for CleanCare by employing more effective management strategies for clients, this in turn lessens operating costs for the company.• Work through service issues or concerns that may arise occasionally in a timely fashion, to insure client satisfaction, as well as, help provide realistic and effective resolutions for plant operations. Have secured contract extensions with key clients representing over $10.5 million in revenue. Show less



ImageFIRST

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Vice President

  • Jan 2012 - Nov 2014

  • Retained Vice President of Sales duties while assuming the responsibility for operations, distribution, purchasing, and account relations for the company as its number two officer.• Won President's Award as the top employee for the entire country in 2012, for both sales and managerial achievements.• Pinnacle Award Winner in 2012 for outstanding sales performance.• Helped save company with outstanding emergency - disaster management from catastrophic fire incident (total plant loss) in 2012 with no loss of business. Show less

• Vice President of Sales

  • Jun 2009 - Dec 2011

  • Designed and implemented sales and marketing strategies to increase market share penetration into acute care hospital business.• Met or exceeded sales quota every year.• Pinnacle Award Winner in 2010 and 2011 for outstanding sales performance, exceeding quotas by over 20%. • Worked as a liaison to help ImageFIRST Corporate Headquarters break into a new market in Washington D.C.• Organized and implemented new account relations department to enhance customer satisfaction, increase account retention, and to increase sales levels from current clients. Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Operations Manager

  • Apr 2008 - Jun 2009

  • Reduced overtime by 90%, going from up to 400 hours a week down to 40 or less. This cut weekly labor costs by over $2,000 a week. • Increased Pounds Per Operating Hour by five pounds, from 95 to 100. • Oversaw entire plant operations including production, scheduling, and distribution. Plant employed union labor, including Local 141 Unite Here Labor Union, Local 249 Teamsters Driving Union, and Local 95 Engineering Union. • Reduced overtime by 90%, going from up to 400 hours a week down to 40 or less. This cut weekly labor costs by over $2,000 a week. • Increased Pounds Per Operating Hour by five pounds, from 95 to 100. • Oversaw entire plant operations including production, scheduling, and distribution. Plant employed union labor, including Local 141 Unite Here Labor Union, Local 249 Teamsters Driving Union, and Local 95 Engineering Union.



Management Health Solutions

• Greater Pittsburgh Area

• Consultant & Sales Representative

  • Apr 2006 - Apr 2008

  • Signed multiple facilities for physical inventory services for organizations that averaged almost $1 Billion in annual patient revenue. • Provided Consulting Services for healthcare organizations regarding their supply chain management, as well as, linen and laundry programs by evaluating systems, quality control, and performance. • Worked with the managing partners to create business plans and collateral marketing materials to support company growth, marketing, and branding initiatives. Show less



HCSC

• Greater Pittsburgh Area

• Regional Marketing and Account Relations Director

  • Jul 2001 - Apr 2006

  • Performed Marketing and Account Relations Representative duties while assuming the responsibility of all Marketing and Account Relations activity in the Western Pennsylvania Region. • Oversaw the daily activity of all Account Representatives, Marketing Representatives, and On-Site Managers, while also ultimately responsible for all on-site operations and employees. • Performed Marketing and Account Relations Representative duties while assuming the responsibility of all Marketing and Account Relations activity in the Western Pennsylvania Region. • Oversaw the daily activity of all Account Representatives, Marketing Representatives, and On-Site Managers, while also ultimately responsible for all on-site operations and employees.



HCSC

• Greater Pittsburgh Area

• Marketing and Account Relations Representative

  • Jan 1999 - Jun 2001

  • Worked with corporate on researching, presenting to, and adding new clients to the cooperative. Planned and performed the installation of new business. Served as primary liaison with UPMC, our largest cooperative member with sixteen hospitals. • Worked with corporate on researching, presenting to, and adding new clients to the cooperative. Planned and performed the installation of new business. Served as primary liaison with UPMC, our largest cooperative member with sixteen hospitals.



HCSC

• Account Relations Representative

  • Oct 1997 - Dec 1998

  • Performed day to day customer service activity with key cooperative members, such as UPMC and Excela Health. Worked with operations to resolve any client service or quality concerns. Also worked with customers on cost management, which helped reduce their usage and spend, while also helped streamline plant operations and reduced new product injections which improved profitability.

• Production Manager

  • Jul 1996 - Sep 1997

  • Promoted to production manager, after supervising all plant production departments, including soil, wet, flat, tumble fold, OR, and garments. Managed supervisors and Union Labor to produce over 16 million pounds of linen a year for healthcare clients. Helped oversee and operate newly opened plant in the city of Pittsburgh.