Michael (Mike) Ogunnupe

ADMINISTRATIVE OFFICER at Netop Business Systems
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Contact Information
us****@****om
(386) 825-5501
Location
Ikeja, Lagos State, Nigeria, NG

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Bio

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Credentials

  • Communication Foundations
    LinkedIn
    Jul, 2022
    - Oct, 2024

Experience

  • Netop Business Systems
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • ADMINISTRATIVE OFFICER
      • Apr 2020 - Present

      • Organized and maintained documents, files, and records. • Liaised with customers, addressed inquiries, handled meeting requests, and answered billing questions to provide outstanding customer care. • Worked with the management team to improve workflows and eliminate unnecessary tasks. • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies. • Analyzed and identified improvements to implement in department systems and controls. • Trained employees on best practices and protocols while managing teams to maintain optimal productivity. • Evaluated program performance against expectations. • Pitched in to help with office tasks during busy periods and staff absences. • Automated office operations, managing client correspondence, record tracking, and data communications in database and case management software. • Maintaining office systems such as the internet service provider, CCTV, and intercom VOIP phone line. • Managing general repair vendors such as access security system operators, LAN and WAN Internet providers, intercom VOIP phones Show less

  • John T. Aviation Solutions Limited
    • Lagos, Nigeria
    • LOGISTICS AND ADMINISTRATIVE OFFICER
      • Jul 2015 - Feb 2020

      • Pleasantly welcomed visitors answered phone calls and maintained the front reception desk. • Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion. • Kept inventory levels within optimal guidelines to promote coverage without overspending. • Handled incoming calls and directed callers to the appropriate department or employee. • Maintained detailed administrative and procedural processes to improve accuracy and efficiency. • Supported office operations, managed client correspondence, tracked records and handled internal communications. • Improved office efficiency, managing client correspondence, record tracking, and data communications. • Attended meetings and took meticulous notes to disseminate to participants. • Updated system to organize office documentation, maximizing efficiency and increasing productivity. Show less

  • WICKTECH LIMITED
    • United Kingdom
    • Restaurants
    • IT SUPPORT/CLIENT RELATIONS SPECIALIST
      • Aug 2013 - Jun 2015

      • Installing and configuring computer hardware, software, systems, networks, printers, and scanners • Provided advice and front-line expertise to internal committees to improve team, service, and procedural standards. • Worked with external representatives to address customer needs. • Cultivated impactful relationships with customers and drove business development by delivering product knowledge • Investigated technical issues using knowledge base and personal experience to complete timely resolutions. • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges to provide speedy and accurate service to each customer. • Liaised between customers and retail buyers to expedite orders and meet customer demands. • Supervised a team of 20 customer service and front-line personnel, meeting the needs of more than 8,000 customers per day. Show less

  • Standard Chartered Bank
    • United Kingdom
    • Banking
    • 700 & Above Employee
    • Student Internship
      • Jun 2012 - Dec 2012

      • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication. • Educated customers on special pricing opportunities and company offerings. • Documented customer correspondence in CRM to track requests, problems, and solutions. • Assisted customers with making payments or establishing payment plans to bring accounts current. • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. • Improved customer service waits times to mitigate complaints. • Met and exceeded productivity targets by handling every interaction with top-notch customer service. • Shadowed staff and learned advanced work Show less

Education

  • Ajayi Crowther University
    Bachelor of Science - BS, Computer Science
    2009 - 2013

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