Director

• Jan 2022 - Present

Administrator

• Apr 2020 - Dec 2021

Directing the overall management and day-to-day operations of skilled nursing centers to keep the center on track to achieve short and long term goals. Responsible for improving patient care, customer service/patient experience, regulatory compliance, teamwork, and operations. Directing the overall management and day-to-day operations of skilled nursing centers to keep the center on track to achieve short and long term goals. Responsible for improving patient care, customer service/patient experience, regulatory compliance, teamwork, and operations.

Administrator

• Nov 2018 - Mar 2020

Spearheaded center’s leadership team and operations of the skilled nursing center while ensuring compliance with federal, state, and local regulations. Streamlined processes to improve patient care and center performance outcomes by hiring qualified managers. Developed operational strategies to achieve center objectives within time and budgetary constraints. Aligned patient care with established goals by applying standards of professional practice. Led financial management, budgeting, and resource allocations. Developed and implemented administrative policies and procedures including general business practices, clinical practices, therapy practices, and environmental health/safety practices relevant to nursing center operations. Show less

Administrator

• Nov 2014 - Nov 2018

Organized overall center operations, and ensured corporate and regulatory compliance while reporting directly to Regional VP of Operations. Led annual budget processes, monthly cost accounting/financial activities, clinical reporting, and long term strategic and capital planning. Increased revenues and reduced expenses through streamlining procedures and implementing cost-cutting measures. Directed all aspects of planning/development strategies; driving forward new business. Improved patients’ acuity level (Case Mix Index) to enhance the center’s marketing ability. Eliminated the use of staffing agencies within 8 months by hiring qualified candidates, improving marketing strategies, weekly meetings with staff, and rolling out a new wage scale for employees. Led on-boarding and training of new administrators hired in the North Carolina Region in compliance with company’s standards and policies. Increased overall center's patient caseload to exceed budget. Cultivated a partnership with Duke University Medical School, to have Duke Family Medicine oversee a portion of patients as part of the medical resident curriculum. Show less

Administrator

• Apr 2013 - Nov 2014

Ensured compliance with applicable legal, regulatory, accreditation and reimbursement guidelines and standards while implementing case mix index improvement strategies. Managed Human Resources by recruiting, hiring, providing training, and retaining a sufficient number of qualified staff to carry out center programs and services. Assisted with the annual budget and monitored monthly performance. Ensured employee performance exceeded expectations through periodic performance appraisals. Managed all aspects of the annual survey process and maintained a good survey record. Maintained effective collaboration with Sales and Marketing department that led to enhanced efficiency and overall productivity. Supervised the daily operation including clinical, medical, marketing, food service, facility maintenance and financial services. Ensured service quality while complying with appropriate regulatory governing agencies standards. Show less