Experience

PGIM Ireland

• Ireland
• Financial Services
• 200 - 300 Employee

• Mainframe Technical Application Support

  • Apr 2015 - Present

  • Changeman Technical Application Support, including implementing changes, throughthe use of Remedy.• Major and minor Changeman updrades, and on-call support.• Participate in Business Continuation and Dry run testing for Changeman. • Installation, support, performance tuning, and maintenance of Library Mgmt Tools• Partnering with internal, external, and international customers / vendors to address business and technical needs associated with the tools• Create and maintain source code repositories and user access as per Library Mgmt standards• Troubleshooting, problem documentation, and root cause analysis of Library Mgmt tool issues Show less

• Project Manager

  • Jan 2014 - Mar 2015

  Responsible for the delivery of projects/Defects in the ILI AOS SystemsI created Process Maps for each of the major activities, Workaround, permanent Fix andreconciliation• In parallel with the process maps, I created a step by step on all of the activities of the PM• I created and maintained a contact list, as I worked on tickets involving other groups• I created typical types of questions to ask on the initial call for a new ticketI was on the rotation for a week of calls on new incidents, which could result in a new ticket, aprocedural update, selection, reconciliation•I was on the rota for new SEV2 tickets, which involved a Workaround as a stop gap, aPermanent Fix and a policy reconciliation, if a policy value was understated. Show less

• Team Lead

  • Sep 2001 - Dec 2013

  Estimation for projects, where Business sign-off was required Core Projects, adherence to guidelines for the delivery of Defect tickets for WorkaroundsProject delivery, documentation, fixes thru to post install support Team management, 121's, Interim and Annual appraisals Monthly forecasting of work for each team member for 6 months in advance Manage DP costs for the team, to help to gain efficiency in work practices Weekly team meetings, to cover project status, knowledge sharing Cross training to help to avoid single point sensitivityI took on the Team Lead for Cash& remit and IWP for 8 months between the previous TeamLead moving off and the New Team load coming on boardI was responsible for APO (Abandoned Property Ofice), which related to finding beneficiariesfor deaths, before the estate reverted to the State Show less