Experience

Quorum Information Technologies Inc.

• Canada
• IT Services and IT Consulting
• 100 - 200 Employee

• Director, Continuous Improvement

  • Nov 2020 - Present

  Saint John, New Brunswick, Canada



DealerMine CRM

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Training Manager

  • Jun 2019 - Nov 2020

  Saint John, New Brunswick, Canada

• Account Manager & Application Trainer

  • Jan 2016 - Jun 2019

  Saint John, New Brunswick

• Application Trainer

  • Jan 2016 - Aug 2017

  Saint John, New Brunswick My career takes me to every corner of the country, ensuring clients are more than equipped to operate their respective departments to its utmost capacity. Having the ability to offer training, coaching and consulting over the Sales & Service departments alike gives me the unique opportunity to never live the same week twice. Helping clients build winning cultures and developing new relationships constantly are two of the driving factors that keep me excited about going to work every day.



Couche-Tard

• Canada
• Retail
• 700 & Above Employee

• Store Manager

  • Jul 2007 - Jan 2016

  Rothesay, New Brunswick -Provide leadership to management teams -Execution of operational strategy -Achieving business objectives -Communicate with customers, managers and vendors to ensure the highest execution of marketing strategies -Deliver on established financial targets, control costs and to execute customer service strategy -Managed and directed team during renovation -Transitioned a site to 24 hour operation -Improved standards in stores with areas of opportunity -Improved Inventory… Show more -Provide leadership to management teams -Execution of operational strategy -Achieving business objectives -Communicate with customers, managers and vendors to ensure the highest execution of marketing strategies -Deliver on established financial targets, control costs and to execute customer service strategy -Managed and directed team during renovation -Transitioned a site to 24 hour operation -Improved standards in stores with areas of opportunity -Improved Inventory Shrink, -Improved Cash over, short -Re-merchandised market stores: created action plan for store layout and ensured proper execution -Hiring and Training : Assistant Managers, Sales Associates -Participated in Grand Opening Event -Planned Customer Service Appreciation Event for 150 Sales Associates (two years) -Budget Control -Organized Saint John Team community involvement and Fund Raising ( Dragon Boat, Walk for Wishes, Walk for the Cure) Show less