Experience

Hillsborough County Tax Collector
• United States
• Government Administration
• 1 - 100 Employee
• Customer Service Specialist

  • Feb 2020 - Present


24-7 Intouch

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader

  • Feb 2019 - Feb 2020

• Loss Compliance Officer

  • Jul 2017 - Feb 2019



ABRH Restaurants

• Assistant Manager

  • Apr 2016 - Aug 2016

  Manages the workforce at the restaurant, including partnering with the General Manager to recruit, interview, select, hire and train team members; plan, direct and evaluate their work; set and adjust their rates of pay and hours of work; handle complaints and discipline; and performance management including make decisions and recommendations regarding promotions, discipline, terminations and other changes in status. Maintains a positive workplace environment by personally demonstrating the Vision, Values, and Culture of the organization for both the guests and team members. Provides specific feedback to others as needed to encourage appropriate behavior and decision making. Communicates professionally and openly with all team members and other managers. Holds pre-shift meetings daily and monitors work environment to ensure team members are communicating respectfully at all times. Manages proper execution of all company standard operating procedures, food handling and recipes. Works directly with General Manager on accepting food deliveries and follows outlined process for receiving and ensuring food is handled correctly and maintained at appropriate temperatures. Completes daily cash control activities following company policies including completion of bank deposits. Show less



Ella's Americana Folk Art Cafe

• United States
• Restaurants

• FOH Manager

  • Mar 2013 - Apr 2015

  Oversaw the development and supervision of all customer service staff in popular North Tampa restaurant and daily directed the efforts of my shift’s FOH and BOH staff. Directly responsible for inventory management and control as well as the ordering of all needed food and related supplies. Also responsible for planning and coordinating a wide variety of special events including live music, DJ entertainment, and specialized programs and fundraisers. Assisted with accounting duties and bookkeeping. Show less



The Front Porch

• United States
• 1 - 100 Employee

• FOH/Operations Manager

  • Apr 2010 - Aug 2012

  Responsible for hiring and training of all customer service (wait and bar) staff in busy Tampa restaurant. Duties included inventory control, product ordering and quality control management as well as planning and executing a variety of public relations and promotional events, booking entertainment for special events, and nightly/monthly/quarterly accounting duties. Responsible for hiring and training of all customer service (wait and bar) staff in busy Tampa restaurant. Duties included inventory control, product ordering and quality control management as well as planning and executing a variety of public relations and promotional events, booking entertainment for special events, and nightly/monthly/quarterly accounting duties.


Green With Baby
• United States
• Wellness and Fitness Services
• V.P.

  • May 2006 - Aug 2010

Borders
• Belgium
• Online Audio and Video Media
• Inventory/Marketing Supervisor

  • Apr 2005 - May 2010

New World Brewery
• United States
• Restaurants
• Bar Manager/Music Maestro

  • Feb 2002 - Jan 2005

Cafe Creole
• United Kingdom
• General Manager

  • Mar 1995 - Jan 2001