Experience

Caliber Collision

• United States
• Automotive
• 700 & Above Employee

• Director - Training and Development

  • Oct 2014 - Present

  • Strategic planning and oversight of training and development across centers. • Oversee the design, development, and delivery of exciting and engaging live and e-learning training across a broad range of training approaches and subjects among a large, diverse participant population. • Manage metrics and performance results to assess skills acquired through training; continuously improve the company's instructional design and live and e-learning programs to ensure that training curricula aligns with and advances the organization’s business goals. • Serve in a leadership capacity to help develop and drive the company's people and business strategies. • Foster a training culture that builds soft skills, leadership skills, and technical skills across levels, from center associate to senior leader.



Sterling Autobody Centers

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Training Director

  • Mar 2006 - Jun 2014

  Responsible for the planning, design, development and implementation of internal training programs that supports company policies and procedures. Responsible for training all General Managers, Damage Analysis Managers and all other customer service and production team members. Confers with leadership and conducts surveys to identify training needs and creates detailed training plan for employees, stores or specific areas based on needs. Reviews and evaluates training programs for compliance, and prepares training budget for the department. The course catalog of learning material that has been developed ranges from: Production, Damage Analysis and Estimate Writing to Leadership, Ethics, Communications and Customer Service, Interviewing and Hiring, Time Management and Conflict Management to very specific General Manager classes. • Develop training solutions that are thorough, imaginative, engaging and can be implemented with minimal disruptions to store operations• Create and write new operation policies as needed to correspond with new training material• Manage others who are involved in the training process• Responsible for the overall quality of all company training, and maintains status reports on course completion of employees• Manage the creating, delivery and maintenance of training materials• Determine timeframe for delivery and completion of training programs• Assess programs for success and impact on metrics• Allstate P-CCSO “Distinguished Performance Award – Platinum Award Winner” in 2007

• Training & Development Manager

  • Feb 2003 - Mar 2006

  Provided support to the Training Director by developing training curriculums that were in line with the company goals. Wrote and produced all management, and production process training programs used by the company.• Created and developed the Sterling Production Model program• Traveled throughout the country teaching training classes in all major markets• Recognized and promoted from the Training & Development Manager to Training Director for Sterling

• Florida Regional Trainer

  • Feb 2002 - Feb 2003

  Assisted in the opening of new collision centers in Florida. • Responsible for the training of new employees to ensure the understanding of the company’s standard operating procedures for damage analysis, Sterling production flow and office protocol• Recognized and promoted from this position to the Training & Development Manager

• General Manager

  • Apr 1998 - Feb 2002

  Oversaw a multimillion dollar retail collision repair facility in the auto repair industry. Responsible for all aspects of the business including but not limited to: expenses, overall profit, staff and customer experience. Managed the store to profitability while achieving the highest quality repairs and exceeding customer expectations.• Managed the business through the acquisition of Sterling Autobody Centers by Allstate Insurance company in 2001• Lead, taught, coached and mentored in a fast-paced environment• Prepared business strategies to meet budget and operational goals• Made recommendations and implement process improvements• Had active involvement in process improvement and problem solving• Maximized efficiencies and productivity levels• Interacted with Insurance Companies and Vendors



Jacksonville Collision Centers

• Jacksonville, Florida

• General Manager

  • Mar 1997 - Apr 1998

  Managed an automotive collision repair facility. Responsible for all aspects of the business including but not limited to: expenses, overall profit, staff and customer experience. Lead the store to profitability while achieving the highest quality repairs and exceeding customer expectations. • Managed the business through the acquisition of the business by Sterling Autobody Centers • Built and fostered excellent working relationships with Insurance Companies and Vendors • Prepared business strategies to meet budget and operational goals • Maximized efficiencies and productivity levels



AkzoNobel

• Netherlands
• Chemical Manufacturing
• 700 & Above Employee

• District Sales Manager

  • Sep 1994 - Mar 1997

  Served Akzo Nobel Coatings Customers by helping them to reach higher levels of profitability through effective application of Akzo Nobel products. Achieved territory budget and business plan by prospecting for new business and expanding sales with existing customers. • Built strong relationships with customers to promote high levels of customer satisfaction and retention • Educated customers on all technical requirements of Akzo Nobel paint product lines (Sikkens), and IT products • Delivered annual business reviews and assisted in the development of business, marketing, and growth plans • Worked effectively in a team environment as well as independently • Maintained exceptional communication skills • Championed Health & Safety initiatives with internal colleagues as well as Akzo Nobel customers. • Received multiple awards for Top Sales Achievement



Chief Collision Technology

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Regional Sales Manager

  • Jun 1987 - Sep 1994

  As a sales representative I was very successful. Was promoted to Regional Sales Manager after only 11 months, fastest promotion to that position in Chief's history. Accomplished sales professional, with a proven track record of team leadership, sales training, innovative marketing strategies, and sales/territory growth. • Strong communication skills, adept at conveying technical information into easily understood terms for all levels of decision-makers • Flexible, adaptable, and motivated • Often given additional responsibilities to accommodate rapidly changing requirements • Developed sales and marketing plans for each market within the Central 7 state region • Continually achieved greater year over year revenue growth for region • Traveled extensively to work with representatives to re-engage and refocus associates on achieving targeted sales goals • Multiple awards for Top Sales Achievement



McDonald's Frame & Body

• Cincinnati, Ohio

• Frame Tech & Shop Manager

  • Aug 1977 - Jun 1987

  Managed a collision repair shop specializing in heavy structural frame repair and vehicle wheel alignment. I also, served as a heavy frame technician in this family owned business. • Produced collision repair estimates • Scheduled work load for the shop. • Responsible for accounts receivable and accounts payable as well as payroll and tax filings Managed a collision repair shop specializing in heavy structural frame repair and vehicle wheel alignment. I also, served as a heavy frame technician in this family owned business. • Produced collision repair estimates • Scheduled work load for the shop. • Responsible for accounts receivable and accounts payable as well as payroll and tax filings