Michael McCaughan
Director of Operations at The Traffic Safety Store- Claim this Profile
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Bio
Credentials
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Forklift Certification
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Experience
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Traffic Safety Store™
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United States
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Retail
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1 - 100 Employee
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Director of Operations
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Nov 2014 - Present
Overseeing daily operations to ensure optimum productivity. Reviewing work practices to ascertain if it is successful and if not, devise an alternative. Making sure safety regulations are being followed and adhered to. Keeping employees motivated and ensure they are trained accordingly. Investigating customer satisfaction and reporting any issues. Working with department heads and senior management to get the best performance from staff.
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Director of Media
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Aug 2012 - Nov 2014
Developed a system for vectorizing logos so our product line can be branded according to our customers’ wants and needs which has led to a significant increase in revenue without additional overhead costs.Developed a digital filing system for product pictures and videos, installation instructions, spec and MSDS sheets, vendor documentation, customs forms and various other product information so our sales staff can be more knowledgeable in assisting potential customers.Drafted up detailed instructions concerning daily operations to aid our warehouse technicians in performing their daily tasks.Developed a system to track efficiency and accuracy with regards to daily small package and LTL shipments to ensure we are operating at the highest level possible with current staff.Made instructional videos to aid our satellite warehouse in how to properly package and ship our product offering.Made instructional YouTube videos to help further our customer’s understanding of our product line to boost sales.Assists in purchasing so acceptable inventory levels are kept for fast turnaround on orders.Continually assisting our IT Department and President in updating and improving our website (animated .gif images, new product pictures and videos, trouble shooting, etc...).Assists in management of social media (facebook, twitter, youtube, etc...).In charge of photographing and editing pictures of new products to be added to our offering.Assists in vendor relations to ensure deadlines are met and orders are received accurately.
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Sales Associate
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Aug 2008 - Aug 2012
Assisted customers in processing orders via phone and internet.Put a filing system in place for order documentation.Recreated customer logos for use with our product line.Used Constant Contact as well as numerous mailing campaigns (tri-fold mailings, post cards, etc…) to raise market awareness, recruit new customers and increase revenue.Designed the company’s first product catalog including the taking and editing of product pictures.Drafted up specification sheets, installation instructions, and product installation videos in order to further our customer’s understanding of our product line and increase sales.Ran daily operations of the business in absence of President and VP.Put a filing system in place for order documentation.Designed Excel Sheets to simplify everyday calculations for volume truck shipments and large quantity product pricing.
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Warehouse Technician
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Aug 2007 - Aug 2008
Responsible for efficient packing and processing of domestic and international orders.Determined appropriate dimensions and weight calculations for customer orders to ensure cost effective shipping methods.Coordinated with various logistics companies such as UPS and FedEx to facilitate proper shipping and receiving of inventory and customer orders. Maintained and organized warehouse inventory for easy access and distribution.Assisted in training new hires on company policies and regulations.
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First National Bank of Chester County
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Banking
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1 - 100 Employee
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Portfolio Support Representative
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Jan 2007 - Aug 2007
Maintained and organized all residential and commercial loan files.Kept updated insurance records for all open loans, titles and deeds for all bank customers.Updated and reorganized their outdated filing system removing over 30 boxes of outdated records.Worked closely with loan officers to give them the most up-to-date information regarding bank clientele.
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Bank Teller
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Jan 2006 - Jan 2007
Worked closely with customer service representatives and loan officers.Worked in traditional bank branch assisting customers with a variety of transactions and customer service related functions. Provided exemplary customer service to resolve problems, troubleshooting technical banking concerns as well as account set up and maintenance.Worked as a float assisting shorthanded branches to keep them running efficiently.Assisted in training new tellers in regards to daily tasks and operations.
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Wawa, Inc.
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United States
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Retail
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700 & Above Employee
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Customer Service Leader
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Jan 2003 - Sep 2006
Oversaw and ran daily operations in absence of management. Managed cash distribution and cash deposits amongst cashiers. Managed inventory and assisted in product ordering to keep appropriate stock levels. Trained new employees and educated them on company policies and regulations. Managed and assigned tasks for employees to complete throughout their shift. Handled customer complaints to achieve problem resolution. Worked as a float to assist other stores and keep them running efficiently.
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Madison Concrete Construction
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Greater Philadelphia Area
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Union Laborer
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Jun 2001 - Sep 2003
Was a member of Laborer's Local 135 out of Norristown. Assisted in concrete pours and form building. Helped run a stripping crew to strip forms off of cured concrete so the materials can be reused. Organized raw materials and resources to quickly assist carpenters working on various locations of the job site. Assisted in receiving inventory and organizing accordingly. Some notable jobs I have worked on include: Kimmel Center Parking Garage, National Constitution Center, Newtown Law School and Pennridge High School.
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Education
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2004 - 2008
West Chester University of Pennsylvania
BS, Business Management -
1998 - 2002
Bishop Shanahan High School
Diploma
Community
