I first met Mike while conducting an employee survey for BriarPatch Co-op. There was a remarkable increase in satisfaction scores from employees in the front-end department since Mike had been promoted to department manager. To understand how he'd succeeded in turning around morale and customer service, I interviewed Mike for an article in Natural Foods Merchandiser. His approach to leadership combines great enthusiasm and staff involvement with high expectations and accountability. When CDS Consulting Co-op was looking for a front-end consultant, I recommended Mike because I knew he could handle his current assistant operations manager position while consulting for other retail co-ops on improving their front-end systems. I'm happy to be working with him now as a colleague.

I first met Mike while conducting an employee survey for BriarPatch Co-op. There was a remarkable increase in satisfaction scores from employees in the front-end department since Mike had been promoted to department manager. To understand how he'd succeeded in turning around morale and customer service, I interviewed Mike for an article in Natural Foods Merchandiser. His approach to leadership combines great enthusiasm and staff involvement with high expectations and accountability. When CDS Consulting Co-op was looking for a front-end consultant, I recommended Mike because I knew he could handle his current assistant operations manager position while consulting for other retail co-ops on improving their front-end systems. I'm happy to be working with him now as a colleague.

I first met Mike while conducting an employee survey for BriarPatch Co-op. There was a remarkable increase in satisfaction scores from employees in the front-end department since Mike had been promoted to department manager. To understand how he'd succeeded in turning around morale and customer service, I interviewed Mike for an article in Natural Foods Merchandiser. His approach to leadership combines great enthusiasm and staff involvement with high expectations and accountability. When CDS Consulting Co-op was looking for a front-end consultant, I recommended Mike because I knew he could handle his current assistant operations manager position while consulting for other retail co-ops on improving their front-end systems. I'm happy to be working with him now as a colleague.