Experience

Share Local Media

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Marketing Associate

  • Jan 2021 - Present

  -Develop and execute direct mail marketing strategies to efficiently drive new customer acquisition for our partners-Track program performance (quantitative & qualitative tracking) and provide strategic recommendations for testing and optimizing campaigns-Provide regular performance updates to business owners and serve as the channel owner in making recommendations, and sharing best practices-Oversee day to day communications for brand partners & internal vendors



American Home Shield

• United States
• Consumer Services
• 400 - 500 Employee

• Product Analyst

  • May 2019 - Jan 2021

  ◦ Initiate, develop and manage development for assigned product lines based on customer research and analysis using quantitative and qualitative methods to capitalize on market conditions, trends, and changes in key segments◦ Identify potential product market opportunities and present formalized pilot proposals to executive leadership◦ Manage relationships and projects with third-party and internal clients while serving as primary point of contact

• Business Consultant

  • Aug 2018 - May 2019

  ◦ Oversaw daily reporting activities communicating operational statistics and call center metrics to executive leadership◦ Surveyed 500,000+ customers to gauge customer satisfaction and optimized customer-facing procedures to increase customer focus and decrease escalation rate

• Leadership Development Program Associate

  • Jun 2017 - Aug 2018

  ◦ Participated in and graduated from leadership development program to develop an in-depth understanding of business practices and philosophies while rotating through sales, marketing, operations, product, and process improvement departments



The Tap Craft Beer Bar

• Head Bartender / Floor Manager

  • Oct 2014 - May 2017

  ◦ Joined a serving staff and maintained head bar tending position that advanced by promotion into a part-time manager role◦ Trained 100+ employees and peers on service skills and point-of-sale system ◦ Oversaw all floor activities to ensure that customers received quality and efficient service



Indiana University Bloomington

• United States
• Higher Education
• 700 & Above Employee

• Student

  • Aug 2011 - May 2017