Experience

Skagit Valley Food Co-Op

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Director Of Operations

  • Mar 2022 - Present

• Cashier Manager

  • Jul 2020 - Aug 2022



The Porterhouse Pub

• United Kingdom
• Restaurants
• 1 - 100 Employee

• General Manager

  • Jan 2014 - Jul 2020

  As GM, I have been responsible for all business operations of one of Skagit County’s most popular pubs. I have led all hiring, staff development, scheduling and payroll processes for all employees, both front- and back-of-the-house. I have always facilitated strict adherence to health and safety regulations, as well as my own standards for exemplary customer satisfaction. Additionally, I am superbly adept at establishing and maintaining team-supported systems, across all aspects of restaurant operations. Furthermore, I monitor all inventory and sales, and have consistently proved my ability to innovate our product line as well as our menus and models of customer service delivery. I also co-lead goal-setting for profit growth, and have only ever met or exceeded sales targets. Show less



Community Food Co-op

• United States
• Retail Groceries
• 1 - 100 Employee

• Supervisor

  • May 2001 - Aug 2014

  Here, from among the most talented and highly regarded Co-op leadership in our region, I learned how to measure and model great customer service. We aimed to thrill our customers and scare our competition, and I pushed myself to that call, day in and day out. Providing customer service at the Co-op is where I found my occupational “home.” It’s where my Work got its capital ‘W.’ My additional duties included acting as team lead, supporting 7+ registers and 8-10 cashiers in a given shift, where sales would often total at region-leading highs. As Store Supervisor, I remedied all scheduling issues and assured a structured rotation of required breaks among cashiers, all while also monitoring overall employee activity and resolving day-to-day problems storewide. I’m exceptionally skilled and expedient at cash handling and lane cash balancing. I led training on POS system operation and greatly grew my skills to quickly troubleshoot and solution tech issues. I also trained over a decade’s-worth of new cashiers, and continue to call many of them friends and chosen family. I know what it means to be a part of the C​ o-op Difference,​ and it’s something I’ll carry with me always. Show less