Operations Manager - USA

• Aug 2022 - Present

Founder/Operator

• Jan 2020 - Present

- Sourcing, roasting, and processing premium specialty grade coffee - Storefront and website development on all popular e-commerce sites (Amazon, Shopify, Facebook, Instagram, Ebay)- Design, branding, packaging and product creation.- Workflow optimization with an emphasis on creating scalable processes.- B2C Sales and handling of direct customer relations. - B2B buying and selling, working directly with high tier brands and many local businesses. - Managing all shipping, receiving and relative logistics.- Photo and video content creation for advertisements/everything site related. - Strategic ad creation and product listings, managing and optimizing placement. - Social media management and search engine optimization. - Amazon Seller Central PPC ad management and optimization.- Cash flow and budget management. - Product research and data analysis.

Operations Manager

• Jan 2017 - May 2022

- Supervising and handling full business operations.- Managing a team of 12 employees, directing safe workflow, accuracy and maintaining a positive culture.- B2B buying and selling, procuring optimal value on all products. - Inventory control and overall business logistics. - Licensing and city/state compliance work, managing all necessary building and business inspections, ensuring all operations within conditional use permits, obtaining and maintaining California state STAR certification.- Direct customer relations and handling of any disputes or issues. - Maintaining shops smog inspection program and performing vehicle inspections with over 4,000 inspections performed. - Ensuring work accuracy, customer satisfaction and auditing cashflow.

Parts and Service Manager

• Jan 2011 - Jan 2016

-Directly communicating with customers, educating them on the failed components and prices associated to necessary repairs/services. -Data entry and organization of sales.-Sourcing parts, negotiating pricing and arranging all delivery/pickup logistics. -Directing repair/services on all vehicle makes and models.-Assisting technicians in every way possible, ranging from diagnosing to hands on advanced repairs -Directly communicating with customers, educating them on the failed components and prices associated to necessary repairs/services. -Data entry and organization of sales.-Sourcing parts, negotiating pricing and arranging all delivery/pickup logistics. -Directing repair/services on all vehicle makes and models.-Assisting technicians in every way possible, ranging from diagnosing to hands on advanced repairs

Automotive Technician

• Jan 2007 - Jan 2010

-Performing basic maintenance/servicing on all makes and models of vehicles.-Apprenticing under advanced technicians.-Fetching parts and components from local distributors.-Responsible for cleanliness of shop and office environment (janitorial duties) -Performing basic maintenance/servicing on all makes and models of vehicles.-Apprenticing under advanced technicians.-Fetching parts and components from local distributors.-Responsible for cleanliness of shop and office environment (janitorial duties)