Michael Mann
IT Service Delivery Manager at Netvector- Claim this Profile
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Bio
Experience
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NetVector IT Services
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United Kingdom
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Computer Networking Products
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1 - 100 Employee
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IT Service Delivery Manager
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Jun 2013 - Present
Currently employed as Helpdesk Manager at Netvector Consulting.Management of IT helpdesk environmentManage and deliver Service Level Agreements (SLAs)Out of hours monitoring and supportInstallation schedulingRe-occurring monthly visit schedulingKPI ReportingManagement of support escalation Currently employed as Helpdesk Manager at Netvector Consulting.Management of IT helpdesk environmentManage and deliver Service Level Agreements (SLAs)Out of hours monitoring and supportInstallation schedulingRe-occurring monthly visit schedulingKPI ReportingManagement of support escalation
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Computer Consultant
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Sep 2007 - Dec 2012
IT Support - Windows 7 / Server 2008/2003PACS AdministrationDesktop SupportNetwork SupportServer SupportMicrosoft Office SupportSage Upgrade, Troubleshooting & SupportVOIP Installation/SupportDisaster RecoveryVmware IT Support - Windows 7 / Server 2008/2003PACS AdministrationDesktop SupportNetwork SupportServer SupportMicrosoft Office SupportSage Upgrade, Troubleshooting & SupportVOIP Installation/SupportDisaster RecoveryVmware
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Education
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2006 - 2007
Reigate Sixth Form College
Business Studies -
2000 - 2006
Oakwood School, Horley, United Kingdom
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