Experience

Excellus Blue Cross Blue Shield

• United States
• Human Resources Services
• 1 - 100 Employee

• Customer Service Advocate

  • Mar 2010 - Present

  Handle provider and member issues in a timely manner. * Assist members and providers with claims for adjustment. * Quote benefits on members contracts to providers and members Handle provider and member issues in a timely manner. * Assist members and providers with claims for adjustment. * Quote benefits on members contracts to providers and members



VITAMIN SHOPPE

• United States

• Sales Associate

  • Mar 2008 - Oct 2008

  Received case shipments and organized inventory. * Assisted in retail store operations. * Worked closely with management to meet sales goals. Received case shipments and organized inventory. * Assisted in retail store operations. * Worked closely with management to meet sales goals.



VITAMIN WORLD

• United States
• Retail
• 100 - 200 Employee

• Assistant Manager

  • Aug 2004 - Nov 2007

  Oversaw all aspects of retail store operations. * Provided quality customer service and resolved any customer issues. * Interviewed, hired, trained, scheduled, and supervised associates. * Motivated associates to meet or exceed individual and company goals. * Opened and closed store. * Handled cashier duties and nightly deposits. * Received case shipments and organized inventory. * Priced and displayed products. * Used computer to complete daily tasks. Accomplishments: * Completed management training. * Consistently met or exceeded sales goals. Show less



EMPIRE VISION

• United States
• Warehousing and Storage
• 1 - 100 Employee

• Optical Assistant

  • Jan 2004 - Jul 2004

  Handled customer calls and scheduled appointments. * Coordinated insurance claims and payments. * Processed customers' transactions. * Received and generated medical reports. * Used medical coding and billing ICD9 and CPT4 to complete insurance forms for payment. Handled customer calls and scheduled appointments. * Coordinated insurance claims and payments. * Processed customers' transactions. * Received and generated medical reports. * Used medical coding and billing ICD9 and CPT4 to complete insurance forms for payment.



THE RUTGER BAR & GRILL

• Bartender

  • May 2001 - Dec 2003

  Provided quality customer service, filled food service orders, and opened and closed restaurant. Provided quality customer service, filled food service orders, and opened and closed restaurant.



APAC CUSTOMER SERVICE

• Telecommunications

• Customer Service Representative

  • Jul 1999 - Apr 2001

  Managed customer accounts for MCI WorldCom at high volume call center. Managed customer accounts for MCI WorldCom at high volume call center.