Senior Analyst

• Apr 2017 - Present

Desktop Engineer

• Oct 2015 - Sep 2016

Analytical IT Professional experienced in all Microsoft platforms and technologies. Provided world class technical support across all levels of support via telephone or remote location. Troubleshoot and managed complex computer problems until final resolution. Supported computer hardware and software, Systems configuration, implementation, network infrastructure and systems administration. • Troubleshooting & Problem Solving • Root cause analysis • Multitasking & Time management • Service level management • Quality Assurance control Show less

Desktop Support Specialist

• Aug 2015 - Sep 2015

Part of an team Network Support for Citrix connector rollout,effects 100 -150 thin clients and desktops and laptop,including peripheral,assist in Go Live ,and educated and resolve all configuration,login,email,printing on users request. Part of an team Network Support for Citrix connector rollout,effects 100 -150 thin clients and desktops and laptop,including peripheral,assist in Go Live ,and educated and resolve all configuration,login,email,printing on users request.

Desktop Engineer Consultant

• Sep 2014 - Nov 2014

Assist in projects of the Windows 7 upgrade supporting application deployment, user rights, machine configuration, and external sites and service integration using Administered Monitoring tools, SCOM for discovery hardware on the domain and SCCM for applications deployment Performs tasks involving the support, maintenance, inventory, and use of Desktops, Laptops and peripherals. Installs, configures, and supports software applications; Encryption Bitlocker are install Endpoint security install; Assist in projects of the Windows 7 upgrade.Assists in basic network support and problem resolution. Provide Services as 3rd level response to customer service request on iSupport Help Desk Ticketing system. Show less

Desktop Support Engineer

• Sep 2013 - Jul 2014

Create and maintain desktop images for deployment Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. Perform on-site analysis, diagnosis, and resolution of PC problems. Answer to and perform moves, adds, and changes as requested. Establishes and maintains user accounts, profiles, file sharing, access privileges and security. Install software on Desktops, Laptops, and ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers, and administrative systems. Show less

Desktop Support Engineer

• May 2013 - Jul 2013

Perform off-hours windows 7 migration Thomson&Knight Law firm in Dallas. Perform off-hours windows 7 migration Thomson&Knight Law firm in Dallas.