Michael Malane

Service Advisor/ASM at Magnussens Auburn Toyota
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Contact Information
us****@****om
(386) 825-5501
Location
Sacramento, California, United States, US
Languages
  • English -

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Credentials

  • ASE
    ASE Group - ASE (U.S.) INC.

Experience

  • Magnussens Auburn Toyota
    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Service Advisor/ASM
      • Jun 2017 - Present

  • Hyundai Vacaville
    • ASM/Service Consultant
      • Apr 2017 - Present

  • McLoughlin Chevrolet
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Service Advisor
      • Feb 2017 - Present

  • Sunrise Auto Sales
    • United States
    • 1 - 100 Employee
    • Service Manager
      • Sep 2016 - Dec 2016

      Exceed customer expectations during repair processWrite, update & cashier all repair orders createdVerify quality of all repairs completed quickly & correctlyMaintain correct levels of inventoryBuild service department goals for sales, budget & customer satisfactionDevelop new marketing in order to earn new customer base Exceed customer expectations during repair processWrite, update & cashier all repair orders createdVerify quality of all repairs completed quickly & correctlyMaintain correct levels of inventoryBuild service department goals for sales, budget & customer satisfactionDevelop new marketing in order to earn new customer base

  • Fidelity Fleet & Finance
    • United States
    • Individual and Family Services
    • Service Advisor/Service Manager
      • Feb 2014 - Jul 2016

      Direct supervision over 10 team members. (Advisors, Parts, Lot Attendants, Technicians, Detailers, & Contractors)Prepare accurate and detailed repair orders that describe customer concerns, known issues, & likely causes along with services & repairs requiredStaff recruitment & appraisingDevelopment of staff customer service & satisfactionInventory ordering & management Direct supervision over 10 team members. (Advisors, Parts, Lot Attendants, Technicians, Detailers, & Contractors)Prepare accurate and detailed repair orders that describe customer concerns, known issues, & likely causes along with services & repairs requiredStaff recruitment & appraisingDevelopment of staff customer service & satisfactionInventory ordering & management

Education

  • Portland Community College
    AAS Diesel Service Technology, Diesel Technology
    2015 - 2017

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