Experience

Principal Asset Management

• United States
• Investment Management
• 700 & Above Employee

• IWAS Business Associate

  • Jun 2023 - Present

  London



Zettle by PayPal

• Sweden
• Financial Services
• 200 - 300 Employee

• Client Onboarding Analyst

  • Nov 2020 - Jun 2023

  London, England, United Kingdom • Onboarding clients by performing enhanced customer due diligence (ECDD) and Know-Your-Customer (KYC) processes for the most high-risk or complex cases across multiple markets; • Providing business development and other support function teams with the latest client onboarding and financial crime risks, providing advice and training regarding KYC, AML, CTF, ABC and internal policies, procedures and processes; • Performing real time Politically Exposed Person (PEP), Sanctions and Adverse… Show more • Onboarding clients by performing enhanced customer due diligence (ECDD) and Know-Your-Customer (KYC) processes for the most high-risk or complex cases across multiple markets; • Providing business development and other support function teams with the latest client onboarding and financial crime risks, providing advice and training regarding KYC, AML, CTF, ABC and internal policies, procedures and processes; • Performing real time Politically Exposed Person (PEP), Sanctions and Adverse Media screening to ensure that Zettle is not used for any criminal activity; • Leading the cross-training project of 10 new analysts regarding KYC of new merchants. Show less



Dolfin

• United Kingdom
• Financial Services

• Investment Operations Associate

  • May 2019 - Nov 2020

  London, England, United Kingdom • Main contact for and subject matter expert regarding third party custodian relationships, including client onboarding, asset transfers, payments, static data, client reporting and MiFID II regulatory reporting; • Managing the seamless integration of operational workflows and third-party custodian relationships into Dolfin’s business model following Dolfin’s acquisition of Falcon Private Wealth, retaining 100% of all client data; • Interacting with internal and external key stakeholders,… Show more • Main contact for and subject matter expert regarding third party custodian relationships, including client onboarding, asset transfers, payments, static data, client reporting and MiFID II regulatory reporting; • Managing the seamless integration of operational workflows and third-party custodian relationships into Dolfin’s business model following Dolfin’s acquisition of Falcon Private Wealth, retaining 100% of all client data; • Interacting with internal and external key stakeholders, particularly the Trading, Discretionary Investment Management, Account Management, Finance and IT, troubleshooting, resolving operational issues and providing training sessions; • Conducting research on and implemented a new process for how discretionary client trades were executed, which led to trades being executed in-house and a cost saving of 33% within the first 3 months; • Collaborating on Dolfin’s largest client portfolio (£50m AUM), reducing the monthly portfolio performance calculation schedule by 66%, improving client engagement and an AUM increase of 30% within 6 months. Show less



Falcon Private Ltd.

• Switzerland
• Banking
• 1 - 100 Employee

• Compliance & Risk Analyst

  • Dec 2016 - May 2019

  London, England, United Kingdom • As part of the second line of defence (2LOD), managing the organisation’s assurance and risk management policies, programmes and initiatives, in compliance with applicable statutes, regulations and other guidance; • Cultivating a clear link and association between the three lines of defence, whilst identifying, assessing, controlling, mitigating and reporting risk; • Leading and developing a new Operational Risk Incident process, which improved management information reporting and… Show more • As part of the second line of defence (2LOD), managing the organisation’s assurance and risk management policies, programmes and initiatives, in compliance with applicable statutes, regulations and other guidance; • Cultivating a clear link and association between the three lines of defence, whilst identifying, assessing, controlling, mitigating and reporting risk; • Leading and developing a new Operational Risk Incident process, which improved management information reporting and reduced the number of incidents by 50% within 4 weeks; • Quarterly holistic surveillance of relationship managers and investment advisors, including trade surveillance, call monitoring sampling and behavioural data analysis, to highlight potential market abuse or misconduct; • Collaborating on and troubleshooting the integration of MiFID II client data into the UnaVista Approved Reporting Mechanism (ARM), delivering the project in time and in scope.

• Front Operations Officer

  • Apr 2015 - Dec 2016

  London, England, United Kingdom • Troubleshooting emerging portfolio management system issues for the Portfolio Managers, enabling the team to transition to a new system, which enhanced the client experience and operational effectiveness; • Managing the collation, sanity checking and transfer of 3,000 client contact reports from Microsoft Excel to Avaloq in time and in scope, which included overseeing and managing four interns; • Troubleshooting and monitoring the transition of client dealing tickets from a paper-based… Show more • Troubleshooting emerging portfolio management system issues for the Portfolio Managers, enabling the team to transition to a new system, which enhanced the client experience and operational effectiveness; • Managing the collation, sanity checking and transfer of 3,000 client contact reports from Microsoft Excel to Avaloq in time and in scope, which included overseeing and managing four interns; • Troubleshooting and monitoring the transition of client dealing tickets from a paper-based system to an electronic dealing ticket system, completing the transition in time and without any loss of client instructions or trade execution data; • Reconciling trade orders (Equities, Bonds, FX, OTC Derivatives & Structured Products) against custodian trade reports. Reporting and following up on any discrepancies, escalating where necessary.



BNY Mellon | Pershing

• United States
• Financial Services
• 700 & Above Employee

• Client On-boarding & Off-boarding Associate

  • Jun 2013 - Apr 2015

  London, England, United Kingdom • Managing new business, change events and terminations from project initiation through to hand-over to business as usual for Institutional, UHNW, HNW, Retail, Wealth and Offshore clients; • Maintaining and updating the project checklist and issues and actions logs per client and sharing any lessons learnt with the team; • Performing KYC and AML processes on differing legal entity types during the initial stages of a client’s onboarding, escalating where necessary to senior… Show more • Managing new business, change events and terminations from project initiation through to hand-over to business as usual for Institutional, UHNW, HNW, Retail, Wealth and Offshore clients; • Maintaining and updating the project checklist and issues and actions logs per client and sharing any lessons learnt with the team; • Performing KYC and AML processes on differing legal entity types during the initial stages of a client’s onboarding, escalating where necessary to senior management; • Prior to a client’s go-live, change or exit date, liaising with all relevant operational areas, business stakeholders and custodians including Compliance, Risk, Finance, Trading, Trade Support and Settlements; • Ensuring timely responses to queries raised by clients and ensuring a seamless, positive client experience; • Orchestrating the streamlining of the entire Client Offboarding process, ensuring that tasks were carried out within their operational area of expertise, making the process a more efficient and pleasant experience for the clients and the business.

• Operations Graduate Scheme

  • Jun 2011 - Jun 2013

  London, England, United Kingdom