Experience

Ride Genesis

• United States
• Sporting Goods
• 1 - 100 Employee

• Customer Service Supervisor

  • May 2017 - Present

  • Managed Multiplatform customer service department using Zendesk, Jira and Shopify. • Researched product issues and reported directly to executive suite to provide data to escalate and resolve possible defects. • Investigated all fraudulent orders using Sygnifyd fraud protection software. • Used Zendesk Insights to provide vital metrics to marketing department. • Trained new hires to use Zendesk, Jira, Signifyd and Google Sheets • Managed Multiplatform customer service department using Zendesk, Jira and Shopify. • Reported website issues and communicated to engineering team using Assembla CRM. • Developed Google Sheets system to analyze customer experience data.


Time Warner Cable
• Telecommunications
• 700 & Above Employee
• Supervisory Help Desk Lead

  • Jun 2011 - Jun 2016