Experience

Swisslog Healthcare

• Switzerland
• Hospitals and Health Care
• 500 - 600 Employee

• Field Service Engineer

  • May 2018 - Present



Burroughs, Inc.

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Field Service Technician

  • Apr 2017 - May 2018



Scheidt & Bachmann

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Service Technician

  • Sep 2012 - Apr 2017

  • Only full time representative of Massachusetts based Schedit and Bachmann in the St. Louis region. • Successfully installed Schedit and Bachmann electronic equipment, network switches and pc software for fare collection in over 400 Metro buses. • Installed, monitored and maintained vaulting equipment. • Daily monitoring, troubleshooting and preventative maintenance on Scheidt and Bachmann equipment. • Train and mentor Metro service technicians on Schedit and Bachmann equipment. • Hold responsibility for troubleshooting and problem resolutions, while providing comprehensive service and support to customer base. • Administer and support wide range of enterprise applications, Windows Server / desktop hardware and software, system backups, network monitoring, security, patching, and system optimization. • Deliver support for networking hardware such as switches, firewalls, and VPN configurations. • Provide technical support onsite at remote locations nationwide. • Utilize VMware vSphere to access virtualized database, as well as virtualized work stations. • Work with NetOp to control client’s devices remotely and make any necessary adjustments. • Report day to day functions in TimeControl staff control software. • Connect to company’s managed software using Cisco VPN client, and Cisco Any Connect VPN. Show less



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Engineer II

  • Dec 2008 - Aug 2012

  Successfully managed over 800 calls in 2011. Over 80% of calls resolved on first visit. Response time met over 75% of the time in a vast territory with limited staffing. Run ATM diagnostics and preventative maintenance on various types of machines. Extensive knowledge of ATM installation process and proficient in various ATM models Detailed “expert” on ATM error codes with strong troubleshooting capabilities. Utilization of all testing equipment such as multimeters and communication break out boxes. Excellent customer service and collaboration skills with ATM owners and bank representatives. Show less



Pendum LLC

• Banking
• 100 - 200 Employee

• Second Line Tech

  • Jul 2007 - Dec 2008

  Run ATM diagnostics and preventative maintenance on various types of machines. Extensive knowledge of ATM installation process and proficient in various ATM models Utilization of all testing equipment such as multimeters and communication break out boxes. Excellent customer service and collaboration skills with ATM owners and bank representatives. Run ATM diagnostics and preventative maintenance on various types of machines. Extensive knowledge of ATM installation process and proficient in various ATM models Utilization of all testing equipment such as multimeters and communication break out boxes. Excellent customer service and collaboration skills with ATM owners and bank representatives.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Operations Analyst

  • Jan 2001 - Apr 2007

  Problem solving for network related outages, technical and non-technical issue software application re-designs/upgrades, network expansion initiatives, and automated based product enhancements. Detailed "professional" on customer service. Multi tasking liaison between customers, associates and management in pursuit of an overall organizational goal. Monitored network of 8,000 Automated Teller Machines; reviewed and addressed issues pertaining to Automated Teller Machines of Web Internet-Enabled Networks, Voice-Enabled Networks, and Advertising Networks. Effectively managed and maintained telecommunication issues in challenging situations ensuring maximum Automated Teller Machine availability for customers of various financial institutions. Lead groups and trained co-workers on special projects for ATM networking and support; Customer service representative for Casino ATM platform. Worked with internal and external business partners to bring atm's into production in a timely manner. Responsible for programming records into a database. Show less