Experience

Colonial Airstream & RV

• United States
• Retail
• 1 - 100 Employee

• General Manager

  • Mar 2021 - Present



Park Avenue Motorcars, LLC dba Mercedes-Benz of Atlantic City

• Egg Harbor Township, NJ

• General Manager

  • Apr 2018 - Jun 2020

  Directed sales, profit, team building and training; directed retention and customer-facing activities; implemented CRM and various marketing tools; interfaced with vendors and manufacturer; managed inventory and ordering; facilitated inter-departmental communications and reporting; enacted new processes and programs of the brand. *Increased luxury brand market share 13%, recognized as #1 out of 10 brands for luxury brands in market share, in just 12 months. Implemented progressive sales and customer service plans. *Outpaced market sales by at least 18% in a static market. Focused on product knowledge, CRM implementation, client interaction, and accountability. *Led turnaround team at under performing location, increased customer satisfaction 78% in first year. Show less



Park Avenue Motorcars, LLC dba Mercedes-Benz, Fort Washington, PA

• General Sales Manager

  • Jan 2010 - Apr 2018

  *Team achieved highest volume in the local market with record-setting sales. Moved from 5 of 8 to 1st store in the market and 75 of 90 to 10th in the region. *Decreased employee turnover approximately 66% in 12 months. *Developed sales process, adjusted inventory, focused on customer service, hired, and retrained staff. *Team achieved highest volume in the local market with record-setting sales. Moved from 5 of 8 to 1st store in the market and 75 of 90 to 10th in the region. *Decreased employee turnover approximately 66% in 12 months. *Developed sales process, adjusted inventory, focused on customer service, hired, and retrained staff.



Park Avenue Motorcars, LLC dba All-Star Nissan, Exton & Devon, PA

• General Sales Manager

  • Sep 2005 - Jan 2010

  Managed all aspects of New and Pre-Owned sales and Finance department. Hire and train sales team; ensure overall profitability; ensure all laws, codes and regulations governing the dealership are followed; liaison with Service and Parts; interact with vendors and manufacturer; implement new processes and programs. *“Cash for Klunkers” recordkeeping program achieved 100% score in compliance audit by Government; no penalties assessed. *Merger of company culture after second location purchase. Served as GM with goal of establishing common policies and procedures. Locations achieved 100% sales efficiency over 18-months. Show less



Allstar Nissan/Exton Nissan

• Sales Manager

  • Sep 2005 - Nov 2009



The Great Britains Automotive Group

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Director- Finance & Insurance

  • Sep 2004 - Sep 2005

  Supervised finance department for a 3-dealership company. Oversaw profitability and compliance. Responsible for training and development for management team and sales. *Established financial reports, formal accounting processes and accountability across 3 finance departments. Implemented transaction tracing. Realized an overall increase of 187% in back-end profits in 12 months. *Developed policies and processes to ensure compliance with finance and banking regulations. Created forms for every client to sign. Received 100% compliance and 100% audit scores by Commonwealth Department of Banking. Show less