Experience

Montana State Library

• United States
• Information Services
• 1 - 100 Employee

• IT Systems Administrator

  • Sep 2021 - Present

  Helena, Montana, United States



State of Montana

• United States
• Government Administration
• 700 & Above Employee

• Tech Support Analyst

  • Mar 2021 - Sep 2021

  Helena, Montana, United States



Bozeman Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Tech Support Analyst

  • Dec 2019 - Mar 2021

  Bozeman, Montana, United States



St. Peter's Hospital

• United States
• Hospitals and Health Care

• Network Technician/Service Desk Lead

  • Oct 2014 - Dec 2019

  Helena, Montana I am responsible for leading a team of IT support specialists in serving 1,200 health care professionals and staff and supporting over a thousand laptops and desktops. The work we do sustains successful patient care for a 99 bed hospital, cancer treatment center, emergency services, several critical inpatient and outpatient units, specialty clinics, multiple lab and pharmacy locations, primary care physician offices and urgent care facilities. This includes phone and onsite support for PC… Show more I am responsible for leading a team of IT support specialists in serving 1,200 health care professionals and staff and supporting over a thousand laptops and desktops. The work we do sustains successful patient care for a 99 bed hospital, cancer treatment center, emergency services, several critical inpatient and outpatient units, specialty clinics, multiple lab and pharmacy locations, primary care physician offices and urgent care facilities. This includes phone and onsite support for PC hardware and software, EMR and Hospital Information Systems, data network, telephony, printer and fax systems and servers, medical equipment interfaces, and IT project coordination Show less



ABHOW (Operating as HumanGood)

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• IT Systems Administrator

  • Jan 2014 - Oct 2014

  Greater Seattle Area Manages computers, servers, telephones, network equipment (including WiFi access points), television system, security cameras and nurse call system and widely varying software systems and packages. Organizes and maintains computer resources and provides training on software, hardware, video conferencing system, and telephone system.



Penguin Mechanical, Inc.

• Information Systems Administrator

  • Mar 2011 - Dec 2013

  Responsible for maintaining functionality of all computer systems, networks and field equipment to facilitate regular business operations. Planned, engineered and support software systems for collecting and submitting data, manual and automated billing and accounting functions. Created a wireless, electronic field data collection system to replace paper forms and fax transmissions. Integrated data with accounting systems for billing and human resources management. Worked directly… Show more Responsible for maintaining functionality of all computer systems, networks and field equipment to facilitate regular business operations. Planned, engineered and support software systems for collecting and submitting data, manual and automated billing and accounting functions. Created a wireless, electronic field data collection system to replace paper forms and fax transmissions. Integrated data with accounting systems for billing and human resources management. Worked directly with business owners and leadership to address problems and create effective solutions. Designed and implemented new practices and processes to maximize efficiency and reliability of communications and monetary transactions. Researched, selected and implemented cloud-based answering service and call routing to office staff and technicians. Designed and created an e-commerce website to generate additional revenue and market to potential new customers. Integrated work order and time clock systems with accounting software to promote time savings and accuracy. Moved organization's email to Gmail service to enhance user experience, improve management capabilities, and take advantage of Google Drive collaboration tools (document sharing, permissions, scan to PDF functions, etc.). Evaluated cellular and Internet service subscriptions and reconfigured contracts and plans to eliminate overages, maximize functionality and greatly reduce overall annual cost. As business and staff grew, tasked with organizing human resources and payroll. Managed negotiation and purchase of employee health benefits, paid and sick leave time, updating and amending company insurance policies, state filings, improving employee management practices and policies. With these changes I assisted the business owners and leadership in effectively reaching their goals to increase efficiency, greatly improve net revenue, and streamline internal and external communications. Show less



Eastside Catholic School

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Information Technology Specialist

  • Jun 2008 - Mar 2011

  Seattle Area - Washington Staff a help desk responding to e-mail, phone and walk-up inquiries with technical problems and/or questions Troubleshoot and solve problems ranging from end-user desktop and laptop systems and software to network and domain connectivity and ISP Identify, diagnose and repair hardware issues and failures. Provide support for application software in use by faculty, staff and students including Microsoft Office 2007 and Adobe Creative Suite Triage hardware and software problems and… Show more Staff a help desk responding to e-mail, phone and walk-up inquiries with technical problems and/or questions Troubleshoot and solve problems ranging from end-user desktop and laptop systems and software to network and domain connectivity and ISP Identify, diagnose and repair hardware issues and failures. Provide support for application software in use by faculty, staff and students including Microsoft Office 2007 and Adobe Creative Suite Triage hardware and software problems and either resolve the problem or assign the problem to appropriate resources for resolution Manage problem tracking system for logging and tracking support requests and resolutions Manage technology asset tracking system and inventories Assist in creating/conducting training opportunities for faculty and staff Assist in yearly technology purchasing Maintaining student and faculty/staff computers Install, configure and maintain Windows XP and Windows 7 OS builds for all campus machines and applications Install, monitor, and maintain anti-virus server console and client software Configure and deploy common computer environments. Identify and install software when requested Work with other IT staff to proactively identify and solve client hardware and software problems Keep client computers updated as appropriate Manage the repair of malfunctioning hardware, including service contracts and vendor relationships Show less



De LaSalle Blackfeet School

• Technology Coordinator

  • May 2007 - May 2008

  Blackfeet Nation - Montana Staff a help desk responding to support requests from faculty, staff and students Troubleshoot and solve problems with desktop and laptop systems Assist in analysis, budgeting, planning and implementing current and future technologies Install and maintain classroom hardware and peripherals Manage Windows OS installation, configuration and user experience Maintain and administer network hardware and software Coordinate training opportunities for faculty and staff



Browning Public Schools

• Broadcast Coordinator

  • 2004 - 2007

  Provided desktop and multimedia support, including technical advice to other programs and departments. Instructed staff, faculty and students on use of Audio/Video technology and equipment. Taught two sections of Audio/Video Technology to high school students, teaching them how fundamentals of video and audio production, shooting, editing, graphics and live television techniques. Managed district/community television station and programming, including live and taped broadcast of sports… Show more Provided desktop and multimedia support, including technical advice to other programs and departments. Instructed staff, faculty and students on use of Audio/Video technology and equipment. Taught two sections of Audio/Video Technology to high school students, teaching them how fundamentals of video and audio production, shooting, editing, graphics and live television techniques. Managed district/community television station and programming, including live and taped broadcast of sports and community events, locally originating programs and satellite feed programming of local educational interest. Maintain filing status, contracts and licenses with the FCC and service providers, broadcast equipment, transmitters and transponders, antennas and school district coaxial cable infrastructure. Facilitate video conferences and maintain equipment and technology. Show less