Michael Lichtendonk

Head of Supply Chain at Lovibond® Colour Measurement / Tintometer Group
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Contact Information
us****@****om
(386) 825-5501
Location
Basingstoke, England, United Kingdom, UK

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Experience

    • United Kingdom
    • Chemical Manufacturing
    • 1 - 100 Employee
    • Head of Supply Chain
      • May 2023 - Present

    • United Kingdom
    • Packaging and Containers Manufacturing
    • 1 - 100 Employee
    • Head Of Supply Chain
      • Dec 2021 - Jan 2023

    • Head of Supply Chain
      • Dec 2021 - Jan 2023

      Lead the transformation of the supply chain team over the businesses multiple sites in line with growth demands. Accountable for overseeing administration and movement of materials and manpower to meet delivery goals while continually investigating opportunities to improve protocols. Establish sound partnerships with suppliers and distributors and serve as a liaison with purchasing and sales teams to prevent shortages while maintaining a cost-to-profit margin suitable for the organization. Developed key performance reports and implemented into SAP, making them accessible to sales, procurement, and supply chain teams, and enhancing service delivery to customers. • Implemented a sales and operations planning process that met key KPIs where various departments improved monthly / annual deliveries against forecasts.• Utilized an aligned approach to execute a new standard for material replenishment processes and structure, which ensured consistency and continuation of delivery.• Accomplished a 20% reduction in inventory holding during an 8-month period while the business continued to record significant growth.• Reduced out of stock SKUs by 35% and increased Grade of Service Delivery by 8% across enterprise. Show less

    • United Kingdom
    • International Trade and Development
    • 100 - 200 Employee
    • Head of Supply Chain and Lean Business Practice
      • May 2021 - Nov 2021

      Helmed a multifaceted global role for the organization encompassing supply chain operations across areas of procurement, manufacturing and assembly, inventory management, air and sea logistics as well as sales order management. Identified opportunities for advancement through the global business presence to streamline inventory and procurement activities and reduce or eliminate redundant processes. Utilized third-party logistics partners to continually ensure support and delivery to end users, which optimized global business working capital in alignment with inventory and procurement operations.• Consolidated 75% of the European supply chain, order management and inventory operations into the UK team and eliminated the requirement for additional resources.• Increased business revenue by 12% through the co-ordination of programs between the Dallas manufacturing office and UK HQ to secure and supply high priority materials to service regions across the world.• Maintained steady service delivery timelines / targets for EMEA region, while reducing inventory by 26%.• Merged the companies 15 MRP systems operated in the various territories into one common platform allowing all business units global visibility and interaction creating global efficiencies and reduction in email communications. Show less

    • Head of Inventory and Order Management
      • Jul 2018 - May 2021

      Defined procedures for souring and procurement of all components, including electronic and mechanical, to meet production requirements and also ensure successful service delivery and support the customers’ global base of cash sorting equipment to achieve a 98% uptime of this equipment. Defined and installed the company’s global stocking policies in the 17 regional offices spread throughout the world to achieve the company’s service delivery targets to their customers, while at the same time maintaining financially efficient stock levels.Oversaw the teams’ daily operations of domestic and international logistics covering road, sea and air freight from small spare part packages through to highly valuable large cash sorting machinery. Smooth operation within this area required carefully coordinated activities between 3PL, logistics companies, customs agents and customers to ensure on time in full delivery.Customer order fulfilment operations were run smoothly on a daily basis and all orders processed and dispatched within a timely manner providing customers with up-to-date communication on the progress of their orders. Show less

    • Business Support Manager
      • Mar 2015 - Jul 2018

      Implemented and managed the business unit that provided the single point of contact for administration and co-ordination for the service department of Southern Africa; leading a team of 3 direct reports and 20 indirect covering the following activities throughout the region: • Contracts and renewals.• Inventory management.• Procurement.• Air and road freight logistics.• PMO for projects within Africa.• Service administrations.• CRM system administration.

    • United Kingdom
    • International Trade and Development
    • 700 & Above Employee
    • Spares and Logistics Manager Southern Africa
      • Mar 2010 - Mar 2015

      Managed all aspects of inventory for 42 locations throughout Southern Africa including logistics for these sites. Defined the monthly and annual KPI reporting structures used to measure the businesses performance delivery for the performance of customers equipment in the field throughout the Southern Africa region.

    • Senior Engineer
      • Feb 2008 - Mar 2010

      Responsible for maintenance of medium and high speed currency sorting equipment. Preventative and corrective Maintenance aspects included Electrical, mechanical as well as software on equipment. Site management included spares management, equipment performance reporting and training of junior engineers.

Education

  • University of Bedfordshire
    Certification, Lean Six Sigma
    2021 - 2022
  • PM Ideas South Africa
    CAPM Certification, Project Management
    2011 - 2012
  • University of South Africa/Universiteit van Suid-Afrika
    Business Management, SAIM Programme in Business Management
    2009 - 2010
  • Tshwane University of Technology
    Electrical and Electronics Engineering
    1999 - 2003
  • Pretoria Technical High
    Matric, Electrical Engineering
    1994 - 1998

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