Production Technician

• May 2022 - Present

Computer and iPhone Technician

• Mar 2020 - Feb 2022

• Earned employee of the month for customer satisfaction and excelling past company expectations. • Experience working on hardware and software on Dell, HP, Lenovo, MSI, Acer, Asus, Apple, Maingear, custom builds, plus the primary Apple iPhone repair technician. • Dealt with failed hard drives and data recovery, RAID setups, operating system installs, troubleshooting. • Ability to strive in a constantly demanding work environment that requires the ability to prioritize and handle many tasks. Show less

Lead Technician

• Apr 2019 - Feb 2020

• I utilized technological expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty. Accomplished having only 5 star reviews on Yelp and Google during my employment at this location. • Assessed system hardware and software and made modifications to effectively reduce lag time, improve overall speed, or restore full system functionality meanwhile documenting all work done. • Installed operating systems, removed viruses or malware, adjusted software settings, data restore or transfer. • Adequately performed diagnostics using knowledge, and or, software to find hardware issues and repaired. • Achieved an efficient and timely product summary score of 99.09% in regards to 400+ hardware repairs through Apple. • Ordered and managed inventory, managed customer accounts, opened and closed the store 6 days a week, successfully implemented store processes and procedures, interviewed and trained new employees. Show less

Guest Service Representative

• Nov 2016 - Apr 2018

• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information within Marriott’s software platform. • Managed approximately 15+ incoming calls, a day, via a multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel. • Developed strong customer service, organization, and multi-tasking skills with handling 20+ check-ins a day. • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information within Marriott’s software platform. • Managed approximately 15+ incoming calls, a day, via a multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel. • Developed strong customer service, organization, and multi-tasking skills with handling 20+ check-ins a day.

Internship

• Jun 2014 - Jul 2014

Learned several techniques and tools for company revenue augmentation. Participated in several projects including the evaluation of 10-ks, as well as, several company meetings and hearings. Learned several techniques and tools for company revenue augmentation. Participated in several projects including the evaluation of 10-ks, as well as, several company meetings and hearings.