Principal Consultant

• Mar 2018 - Present

At FYT, we believe that objective and informed decisions is one of THE most reliable approaches to creating value in organizations. This is most effectively accomplished through objective pivotal insights based on data We do this by helping clients: . Liberate their DATA for analytics . Glean relevant pivotal INSIGHTS (opportunities and risks) through their data . Demonstrating the power of informed DECISION making . Build internal CAPABILITIES to sustainably accomplishing the above Show less

Head Of Operations

• Apr 2018 - Dec 2018

Mfun is a blockchain rewards platform designed to capture more value from the gaming economy and redistribute that more fairly to gamers and local game providers. In doing so, we aim to play and propel the local gaming industry and be the largest ecosystem to reward gamers in Southeast Asia. We believe that the gaming economy needs to be more balanced and efficient, as we seek to recapture the value taken away by digital advertising middlemen and third-party payment providers. By bringing gamers and game providers closer together, gaming can focus on its core tenet – make it fun and have fun! Show less

Business Manager

• Feb 2017 - Mar 2018

Business Process Consultant (6 months consulting work under BAP Grant) • Improve operational effectiveness for the business to drive business growth. In particular, to solve the following challenges: o Minimum visibility of sales pipeline o No easy tracking of the business o Unclear staff alignment and accountability • Scope of Work: Quote-to-Cash (Quotation-Purchase Order-Invoice-Cash Collection) • Methodologies used include DMAIC, SWOT Analysis and Problem Prioritisation Matrix Feb 2017 Business Manager • Develop processes to improve the operational efficiencies (continuation from earlier assignment as BP Consultant) • Manage and develop proposals and templates to sign-on new vendors for the region • Manage the Admin &HR activities including hiring and claim management • Work on ad-hoc assignments given by Management • Study and Implement programs to capitalize onto the Government SME grants Show less

Senior Manager Business Operations

• Sep 2007 - Oct 2010

Reports to VP Asiapac Sales • Develop Programs to increase Sales Productivity including: o Pricing Processes (including discount management) o Returns Processes o SKU Forecasting (to Operations to ensure enough inventory to support the business) • Develop Sales Scorecard and MBO Metrics to measure regional team performance • Drive weekly and quarterly sales meetings and reviews with the aim to track sales performance and cross-functional collaborative efforts • Drive monthly AsiaPac Management meetings to brainstorm and track cross-functional projects • Managed the China Sales team in 2009 to drive sales in the absence of Sales Lead Show less

Senior Manager Business Operations

• Jun 2006 - Aug 2007

Report to Senior VP Asiapac Sales, Also Member of Asia Pacific Management Board• Drove Sales Productivity Programs to help sales force focus on selling. These include:o Customer Relationship Management: Drive the adoption of SalesForce.com as a tool to achieve greater pipeline visibility and more accurate forecasting. Also launched in-house developed Account Planning I5 framework to high-touch Salespersons to enable longer term planning and collaboration.o Deal Management: Drive programs with the Finance team to ensure the deal management approach is pragmatic and yet meet the financial guidelineso Segmentation: Drive a policy to help salespersons focus on named accounts. Also implemented governance processes to ensure the policy is adhered to.• Organised the Operations group to support the Sales Operations programs as well as cross-functional groups in AsiaPac. The Operations group comprises:o Sales Operations Centre: Focus on sales crediting, account management (for Segmentation) and eventually Data Managemento Analytics: Focus on using customer information to drive better decision making• Drove closer collaboration and alignment through quarterly meetings with Field Operations (Sales Operations Workshop) and the greater operations community within AsiaPac (Operations Governance Board) Show less

Business Operations Manager, Customer Service

• Apr 2005 - Jun 2006

Business Operations Manager, Customer Service, Asia Pac and Japan (APJ)• Lead in business planning, project portfolio development and prioritization & metrics development• Support global initiatives through working with cross-functional teams and provide local theatre inputs and representation• Develop the Customer Relationship Organization’s vision, strategy and services. Key player in realignment in May/June 2006 to facilitate better customer support.• Lead as Manager Ambassador in APJ in major systems migration and upgrades, in particular Project Everest and Project Asia Customer Migration. The scope includes requirements input, systems testing, organisational adoption/change management and post-rollout issue management. Acting Director, Customer Service, Asia Pac and Japan (Jan 2005 to Jun 2005)• Lead the region in strategizing and implementing WW customer service initiatives e.g. Customer and Sales Satisfaction, Operational Efficiency, Process Improvements• Engage with cross-functional groups such as Sales, Channels, Finance, Legal and Services to ensure collaboration with the objective of improving the customer’s purchasing experience• Engage Sales leadership in forecast planning and booking• Participate actively in global Customer Service leadership to ensure consistency in plans and communications Show less

Manager Customer Support

• May 1998 - Apr 2001

Jan 2000 Manager, Customer Support • Reviewed and restructured Customer Care and Customer Communications to take on more complex tasks to fulfill a truly one-stop shop for business requests. • Continuously improve on the different modes of communications to reach out to customers based on feedback and changing trends. • Identified as the primary contact for any Services Marketing requirements. Conceptualised and rolled out customer marketing programs with Marketing. • Positioned Customer Support and Services in the latter part of Sales Cycle to ‘educate’ customers on what follows contract signing. • Monitored maintenance renewals and coordinated resolution of issues related to maintenance Apr 1999 Manager, Customer Support • Setup a new Customer Care team to support Asian customers in their business requirements. Conceptualised, implemented and fine-tuned processes to increase team effectiveness with ultimate aim of providing excellent customer services. This team is the first to be set up internationally and was subsequently used as a role model to roll-out to the rest of the international teams. • Initiated a Customer Communications Program called PeopleSoft Advisor. Conceptualised and rolled out relevant programs to ensure they are kept informed of latest product development and procedures. Programs implemented included Customer Day (across 4 countries totally 12 events per year), regional newsletters, conference calls, product and program launches, product focus group meetings…etc. May 1998 Customer Service Manager • Managed a team of Account Managers to ensure customers’ concerns are being addressed. Established customer relationships with top management in order to provide customer references and as a side benefit, additional revenue. • Customers include Ministry of Finance, Singapore Telecoms, Advanced Micro Devices, Hewlett Packard, National Library Board and Western Digital. Show less

Client Manager

• Oct 1996 - May 1998

• Managed several large accounts after sales closure. These accounts include: • Indonesia(till mid-1997): the Sinar Mas and Rajawali conglomerates • Singapore: Singapore Telecoms, Changi Aviation Authority of Singapore, Procter & Gamble, Sembawang Corporation, Yeo Hiap Seng, Diethlem Holdings, Caltex, Sony, Datacraft and Hitachi. • established strong customer rapport so as to generate repeat licenses, consulting and training revenue • act as point of contact for the customer for queries and problem resolution; maintain contacts internally to ensure timely responses to the customer • certified consultant in SAP’s R/3 System: Financial Accounting & Controlling, Version 3.x Show less

Project Manager, Professional Services

• Sep 1995 - Oct 1996

Project Manager, Professional Services • managed the server migration from AT&T Starservers to NCR3000 Servers for Ngee Ann Polytechnic • managed implementation of a network design consultancy project for the new Singapore Immigration Building, Ministry of Home Affairs • managed implementation of the United Overseas Bank (UOB) Open Banking Terminal System; system provides round-the-clock non-cash facilities to the bank’s clients; facilities included the Cashier’s Order and Cheque Deposit Modules Show less

Applications Manager

• Jul 1993 - Sep 1995

Project Manager

• May 1985 - Jul 1993