Experience

California Franchise Tax Board

• United States
• Government Administration
• 700 & Above Employee

• Tax Technician

  • May 2022 - Present



SAFE Credit Union

• United States
• Financial Services
• 500 - 600 Employee

• Relationship Officer

  • Jan 2021 - May 2022

  • Provide exceptional member service • Process high volume cash accounts • Process mortgage and personal loans payments • Communicate policies, regulations and procedures to all bank members • Process line of credit approvals • Handle special custodian accounts • Execute daily members bank transactions • Process members cash deposits and withdrawals • Deal with court levy and collection fees • Open and Close accounts • Provide security and disclosure of private information • Execute goals and performance above required standards • Communicate strengths and identify problem-solving ideas • Train and observe all new tellers to meet and excel all required bank standards • Assist with transaction approvals, error resolution, and member complaints • Cross-sell beneficial products and services to members • Participate in personal self-development training through the completion of internal and external training programs. • Performs branch audits to ensure accuracy of operations • Assist with other duties as assigned • Develop and maintain positive member and staff relationships Show less



Smashbox Cosmetics

• Personal Care Product Manufacturing
• 200 - 300 Employee

• Studio Artist

  • Oct 2017 - Aug 2021

  • Customer service • Established customer relationships through outstanding service and attention • Led events educating clients and staff on new product development using Power Point and speaking skills • Led and participated in team building • Took part in multiple team environments • Successfully lead multiple brand events and achieved 90% sales per hour • Utilized Microsoft Office during education and marketing • Worked with multiple retailers such as Ulta, Macys and Sephora, Nordstrom Show less



SEPHORA

• France
• Retail
• 700 & Above Employee

• Makeup Artist

  • Aug 2014 - Oct 2017

  • Customer service • Established customer relationships through outstanding service and attention • Organized and presented make up classes individually and in group setting • Processed client payment • Convert guest into clients achieving 100% sales per hour • Addressed and resolved customer concerns • Maintained a detailed history of clients purchase history to establish future sales • Customer service • Established customer relationships through outstanding service and attention • Organized and presented make up classes individually and in group setting • Processed client payment • Convert guest into clients achieving 100% sales per hour • Addressed and resolved customer concerns • Maintained a detailed history of clients purchase history to establish future sales